Addlestone hotel

Had a great stay at this branch in Addlestone. It was very tidy, had lovely amenities and the staff were very polite and helpful.

Just wanted to give a big shout out to Richard on Reception who was so kind to me and my family last Sunday. An all round good guy and the warmest welcome after a very long drive. Also the cooked breakfast was absolutely delicious, especially the sausages and hash browns! Highly recommended.

This hotel is one of the better Premier Inns in London. It is well positioned, has free parking short walk away, and is very clean and tidy. Despite obvious staffing challenges, the manager and her colleague were very friendly, attentive and full of smiles and made everyone feel important. She even got behind the food counter to help with breakfast due to chef availability issues. A great example of perfect management. The room was very clean and tidy, comfortable bed and quiet too. Great position in the high street with food venues all around you.

On the face of it Addlestone looks very modern, Waitrose downstairs etc. The room was fairly clean so no real complaints. We were at the theme park all day and tried on numerous attempts to get through to reception to book a table but no one answered till around 5.45pm when we were told we couldn’t eat till 8.15pm as they were booked up. We have to young girls who needed food after a long day. On checking in we were told we couldn’t come down at 7.45 if we liked so we were quite happy with that. The restaurant was dead when we went down which we thought was weird as they were booked up?? The meal we ordered however was very poorly organised, I didn’t get the right burger I ordered, a the fries should have been skin on but were regular oven chips. The girls ordered chicken bites but were given a sliced up breaded chicken. It was as though they had no chef on. Wife told me to leave it and not complain The drinks prices were horrendous for bottled beers ( no draft beers sorry). We paid up and went to bed. Around 2.00am we woke up red hot, air conditioning wasn’t working and couldn’t open a window so a bad nights sleep for all. Shower in thr bathroom ok, went to use the provided Baylis and Harding shower gel and it had been watered down, totally impossible to use. This is probably our worst Premier Inn visit ever and we’ve always used them as we love the set up. Doubtful we will ever use Addlestone again unless we were just very unlucky.

I had an absolutely wonderful experience thanks to Yvonne and Callum. From the moment I arrived, they went above and beyond to make me feel welcome and taken care of. Their professionalism, warmth, and genuine attentiveness made such a difference to my visit. Yvonne was incredibly thoughtful and attentive to detail, ensuring everything was perfect, while Callum provided outstanding service with a friendly and approachable manner that made me feel right at home. Together, they created an experience that was seamless, enjoyable, and truly memorable. Guest service like this is rare, and I’m so grateful to both Yvonne and Callum for making my time here so special. They are a credit to the team, and I look forward to returning thanks to the amazing impression they left.