Addlestone hotel

Starters brought 20 minutes between each other 2nd with the main course when question this accused of being abusive to staff and asked for room number threatening our stay not a nice experience on 1st of 3 day's in the hotel. Also short on stock, never told on arrival of having to book your meal times working away all the time and not a very good experience at all despite politeness in asking very poor

I stayed with my mum in an accessible room which was a good size and we had a free room next with a connecting door. Unfortunately there was only a bath with a shower over it. This wasn’t accessible for the disabled guest. Staff were very friendly and helpful. We were able to park in the small On site car park using a blue badge. Rooms were clean and quiet, comfortable, and nice and cool and dark.

None of my email enquiry/complaint have been responded to!:- Hello Premier Inn Addlestone Management Team- Had the worst nights sleep due to the mattress making my wife & I roll to the middle of the bed, only one pillow each, coffee making facilities not enough components meaning the coffee was like dishwater, no bottled water in the room when 30 plus degree day, bathroom smelt damp especially around the bath shower curtain area, very sparse room which felt odd & uncomfortable as missing furniture like an armchair/chest of draws unit/footstool/small put you up bed, like we have witnessed in other Premier Inn sites. We did not book breakfast & when we went to hand the door keycard back at reception this morning, there were no members of staff manning the reception area, so had to drop the key card into the return box, as had to leave for another engagement back in Kent. I refer back to the Premier Inn guarantee of a full refund when you do not have a good nights sleep, so would appreciate this is honoured? I look forward to hearing from you in due course. Many thanks, Regards, Warren Foreman. On 29 Jun 2025, at 13:17, Warren Foreman wrote: Hello, Have booked with you on Sat 12th July as attending a festival where we are meeting friends at 14:30 so do you have an early check in option available at 14:00, which you could quote for & add to my invoice for payment now or upon arrival? Many thanks, Regards, Warren Foreman.

Room as usual as always, clean and comfortable. There was no couch bed in the room, which makes acessing the luggage harder for 85 year olds like us.

After booking online for my family of four people. Two adults and two children we had booked for the meal deal on line at £26.99 only to find out when we arrived at this Premier Inn in Addlestone, Surrey, United Kingdom that there was know Chef and we could only have the breakfast in the morning. Online it took our hard earned money and nothing was said. This is not on..! So we went out to the horrible Nandos and eat there instead. Premier Inn need to sort out there web site..!