Newmarket hotel

This was a 3-night stay in a Premier Plus room on the third floor Arrived late afternoon in a rain shower – parked in the wrong place – but clearly directed to nearby parking across the road – ground floor allocated space for PI guests with extra spaces on the second floor – all free – just give your registration number at reception. Again warm welcome from reception – allocated room – and then informed that the lift was out of action – unfortunate – then it was around 50 internal stairs to get to the 3rd floor – room standard Premier + - this one with a walk-in shower – unfortunately we were a towel short – so back to reception – and then the air conditioning was blowing hot – another trip to reception – not sorted immediately but once we had swopped numbers we were able to sort the problem – but all done willingly and with humour – after that no problems – room perfect temperature – quiet – very dark at night – and very comfortable We paid for breakfast – one english – the other continental – cooked breakfast cooked to order from an extensive menu – time was not a problem for us – and it was not busy - but with only one server on hand – it may be more hectic with more people It is a well located hotel – free parking across the road – a large Waitrose close by – within easy walking distance to a range of eateries on the High Street – Thai Street Cafe and Turkoman Bar and Grill – both recommended – and of course the National Horse racing Museum and the Gallops – as well as being within an easy drive to Bury St Edmunds and Ely and a short train trip to Cambridge One tip – with no room cleaning except on request which we didn’t request – if you need clean towels – replacement water and chocolate – tell reception at breakfast and they will deliver to the room After leaving we got a call from the PI that I had left my iPad – no problems – kept safe in the safe – and picked up a couple of days later I would recommend this hotel – well located – comfortable rooms – free car parking – and excellent and accommodating staff – at a reasonable price in these days of increasing price pressures on the hospitality industry – thank you

Checking in was a pleasure. Justin and Kim were very welcoming and friendly

Lovely experience, check in so easy Justin and Kim was a pleasure to deal with.

Staff were overstretched thanks to the corporate owners, Whitbread Group. Need I say more? And yet the staff were accommodating and tried their best. I was left waiting for ages at reception, then my room wasn't ready. I was allocated another room on a roasting-hot day with no functioning air conditioning. I was right next to a pub garden, so that's a no-no for me as a light-sleeper. I requested another room, thankfully, an improvement. It was very noisy though - soundproofing was awful, but the room was clean, and the bed super comfy as they use 'Hypnos' mattresses. No car parking on site, but free parking is available in the Guineas car park opposite, so be mindful if you have limited mobility. Overall, I would not stay here again. Sadly, limited choice in Newmarket, as the major hotel, the Rutland, has closed.

Arrived at the hotel and got a really warm welcome from Sandra on reception, nothing was too much trouble, the restaurant and bar was good value for money, enjoyed my stay there.