Ipswich Town Centre (Quayside) hotel

Great room and great service special mention to Teale excellent customer service very surprised for this level of room will book again thank you

I was awoken by an extremely high pitched fire alarm gone 11pm. Turns out it was a false alarm (information not given out very well in my view, or safely). Ever since then I’ve had extreme pain in my ears and my head whenever I move it, which is obviously a lot. I don’t know if the fire alarm is at too high a pitch, because it definitely triggered the current pain I am experiencing, but I barely slept that night. Didn’t say anything to reception because we were only staying one night and we had better things to do with our time and energy frankly. At dinner we had decided to do the meal deal. Got given slips which said we had paid and breakfast was free- this was what we were told by the person who served us. After we finished, the lady disappeared, so me and my partner assumed the charge was added to the room. At no point was a bill offered or were we asked if we wanted one, so it was fair of us to assume it was charged to the room in some way. We went to our room where this same person quite loudly in my view said we hadn’t paid for our meal. I can’t remember if any other guests were around in ear shot but I was embarrassed, although didn’t say it at the time (out of politeness). Went and paid just so we could get to bed. Overall I am extremely disappointed with this visit. I stay in their hotels quite a lot and this has put me off a lot. The “good night guarantee” is worthless it seems because they only make complaints valid if you mention them immediately. I wasn’t going to complain in my pyjamas at nearly midnight about the fire alarm and I had better things to do in the morning. It doesn’t make my complaint less valid. I am also highly disappointed in the way the meal payment issue was dealt with. If it was the fault of the person serving us, they should be very discreet. Me and my partner would have been in bed had we got to the room half a minute earlier, and I would not have got up and gone down to pay had that been the case. Update 27/04/2026 following complaint- I received a dreadful response from the office of Dominic Paul, Whitbread CEO. This response was full of inaccuracies, from start to finish, so many that I believe them to be deliberate lies. Either that or gross incompetence. One was that breakfast vouchers were only provided after we paid for our meal. Total rubbish- we were given them before we sat down for the evening meal. Second false information- that after the meal, we went outside the hotel. Third false information- We were asked to pay at reception (it was just outside the door leading to our room). There may be more but frankly at this point I am too angry to read through the “response” from Dominic Paul’s office again. Any further update from them will be updated on here as soon as possible.

We have been to this Premier Inn many times. This time we had a Premier Inn Plus Room it cost a bit more than usual but it was worth every Penny. Lovely Comfortable Relaxing Room. We were at the top of the building No Noise. Everywhere was Very Clean. The Staff were Excellent couldn't door more for us. In Particular 2 Guys Working on Tuesday Evening in the Restaurant. They were Absolutely Brilliant. They were Hadeyn and Jack. Worked Very Well together. I would Highly Recommend This Hotel to everyone.

Lovely clean room. Central to where we needed to be.

Great staff who worked particularly hard to ensure we had a good stay, especially at breakfast. However, you need to sort out your booking / reservation system - was a disaster!