Ipswich Town Centre (Quayside) hotel

Went to stay at Premier Inn Quayside for a long weekend for a dance competition staff were great had to go out to practice and Taylor was great and cooked me a meal so I did not run late all the staff involved were great had a lovely stay would come back again 1st class service.

A group of us had a weekend stay in Ipswich. I can no thank and praise thank the staff, especially the manager, for the way we were looked after. The room was comfortable and clean. And hotel welcoming. Tea, coffee and water was on tap which was welcome in such hot weather.

OK, let's be honest, when you book a Premier Inn, you mainly know what you're going to get, even down to the room layout and the decor. So the only thing that really makes a difference, is the staff, the service and the food. We arrived a bit early and were greeted by Taila. As we couldn't check in and felt like a pint, we were given directions to the nearest pub, so made our way there. Upon returning, we had found out the room had been booked incorrectly on our side and with all rooms taken, Taila called an assistant and they systematically worked out a solution to change our room from one that had not booked in yet. Excellent service. All done with a smile and friendly attention. As the room wasn't set up to our booking, Taila found time to get the bed made up herself. In the morning, she greeted us again and we thanked her for her efforts. Breakfast was fresh, hot and went down a treat. We checked out soon after that. But like I said at the top, your experience is only as good as the staff, the service and the food. What could have been an awkward moment, became resolved by Taila's endeavours and comforting help. Top marks for her and the service she gave, going above and beyond, what was initially expected.

I tend not to leave too many reviews generally but it clear as soon as we arrived and had spoken to Taylor on reception that we were going to leave a review. Taylor single handedly made our experience a better one. We arrived slightly early but were not able to check in, which we respect. She asked if we knew the area( which we didnt) and she began to explain the area, and where we could go and get lunch or a beer. She was warm, welcoming and professional, also judging when it was appropriate to interject with humour. Later when we returned to check in, it dawned on us that i had mistakenly booked a double room. Taylor explained that you were fully booked on what was a very busy weekend, but she appreciated our dilemma and immediately began to see if there was anything she could do to help our situation. I explained it was my fault but she was determined to help and relocated us to another room that had not checked in yet. Heres the thing, the additional single room in the new room was not 'made up' but Taylor was prepared to go above and beyond and make the bed herself whislt juggling her normal responsibilities. Amazing! So we had an excellent overnight stay, a good sleep, the room clean, as was the hotel. Next morning at breakfast we were greeted again by Taylor, bright cheery, well presented and once again warm, welcoming and professional. Breakfast was also excellent, good coffee, good confident service. I have served in the hospitality industry for 35 years as a chef, and good staff like Taylor, in my experience are not common place and should be told how valuable the are to the industry. So, thank you to Taylor and the rest of team.

Excellent location, easy paring nearby and only 1 minute's walking distance to the marina and its wonderful cafes/restaurants. Very friendly welcome at reception; room was very clean and very reasonably priced; would highly recommend and would happily return