Ipswich South East hotel

What an extremely pleasant stay. We arrived earlier than our check in time as we had finished early at a local attraction so just though we would see if our room was ready. Straight away meeting Suzi on the check in desk. She was super friendly and helpful. Luckily our room was ready so we checked I straight away. Suzi was lovely taking the time to talk with my 9 year old daughter about where she'd been and what we'd been doing on that day. We then proceeded to our room. As it very hot outside we were looking forward to a fully air conditioned room. Unfortunately the air con didn't seem to be working so we mentioned this to Suzi as we were off out to get some food. On returning to the hotel a male member of staff was now on the desk, unfortunately didn't get his name, but he informed us that the air con was indeed not working in our room, so they had already switched our room. We just had to move our things. Also he gave us a little bag and said Suzi had pit together a little children's goodie bag for our daughter. What a lovely touch. We had a perfects night sleep. The hotel was quiet, clean and smelling very fresh. If ever anyone is in this area I would recommend this premier inn. Suzi went above and beyond to help us, and also the other member of staff was also very friendly and welcoming too! We have stayed at many premier inns and the staff are usually very good but here they we have receieved 5 star service.

Family bereavement. On arrival the receptionist Suzi made us feel very welcome and offered us all the information we required for the local area as we had not visited Ipswich for some time. My wife and I were struck by the cleanliness within the reception area and once we arrived at our room. Whenever possible on our travel in this country we will use a Premier Inn and have never had any problems and again this is the case with this particular Premier Inn.

The room was very clean and tidy and the bed was very comfortable.the staff were friendly and polite. The food was brilliant.The service we received from Graham ,Ella,Katie and Arron was fantastic

I had an absolutely fantastic experience at Premier Inn Ipswich Southeast, The Hotel was clean and tidy but the what made it great was Lubo ( what a true gentleman and legend) at reception. From the moment I arrived, he was incredibly welcoming, professional, and genuinely helpful. Nothing was too much trouble for him — he went above and beyond to make sure everything was perfect during my stay ,  He is an extremely interesting genuine guy who has raised my expectations from now,  I have stayed in many hotels but he is the first member of staff who has ever taken the time to have a proper heart warming conversation and made me feel less home sick. Lubo is an absolute credit to the hotel. He’s accommodating, friendly, approachable, and clearly cares about giving guests the best possible experience. It’s rare to come across someone who combines such excellent customer service with such a warm and positive attitude. Thank you, Lubo, for making my stay so comfortable and enjoyable. Amazing guy, and I truly hope the hotel recognises what a valuable member of staff he is!

Fabulous! Lovely, great staff, very friendly welcome. Will return x