Ipswich North hotel

been staying here for a few weeks now, all staff are amazing and the rooms are lovely. have enjoyed my time staying away with such a friendly team. i would definitely stay here again!

Excellent service, friendly and helpful staff, only issue was not realising plus rooms were further away from reception as I have walking difficulties

Superb service from Abbie, Adam and Nigel, very friendly and helpful on arrival, rooms lovely modern and clean and the food on the evening was very good top classic standard, considering they looked very busy the quality and service was still brilliant, very friendly and couldn't do enough to keep us happy, highly recommended if in the area.... it was a Sunday night before going to Jimmy Doherty's Farm and wildlife park.

A lovely hotel all round. I had a lovely room with everything I needed to make my stay comfortable (including an excellent air conditioning system). The staff were very friendly, whilst the evening menu was also very good. It was also very conveniently situated for the activities I wanted to do during my holiday with good access and decent parking. My only small point for improvement would be to have a shaving point in my bathroom, have 1 or 2 more disabled parking bays, and a slightly more varied menu. But overall, it was an excellent stay and I was able to have a really enjoyable holiday.

The rooms were well decorated and in good order but after a long day, to be told you cant eat ( I was offered a table 90 mins after I arrived 6.30pm) in a half empty restaurant/hotel because there were only two chefs on, was ridiculous. Having seen the food coming out and the corresponding prices for them, I decided my pot noodle in my room was a safer and cheaper option rather than wait, risk starvation and disappointment. It was obvious that they didn't want the additional work and inconvenience. The rooms were 25/26 degrees all night when it was only 21 ( at the time of check in) and 13 in the morning outside. I could only open the window 2 inches and fan only helps to move the warm air around in the room. Add to that the constant drone of heavy traffic from the A14 next door, and I was not getting the "Guaranteed sleep" our beloved Lenny Henry promises us! I have used PI for over 5 years (probably once a month in that time) and all over the UK and this was by far the worst experience. This is the worst experience I've had in that time and feel that perhaps a change of brand is now due. I don't expect perfection nor do I expect to be fed on a whim but you may want to reflect on how you handle your regular customers and also how you run and heat your hotels not to mention the restaurants and and the corresponding staff who are running them. Wifi is a must. It is a joke that its not working/weak or you have to pay extra to connect to the internet in this modern day. My 90 quid, 12 hour stay left me more tired and frustrated for my next day than any thing else. I left asap the next morning and was unsurprised to see the breakfast area and reception empty! Maybe there were only 4 chefs to cook the sausages that morning. Greed by fleecing and extracting every penny from already tired travellers is a little cheap and it would go a long way to seek a remedy for that to ensure long term, happy and regular custom. In my time of using PI I have never been offered a reward or loyalty scheme to reflect that either.