Ipswich (Chantry Park) hotel

Really hope the staff get recognised here because they made our stay. Arrived and our rooms weren’t together (my mistake) sorted without even asking … Needed a few little minor bits - no problem at all. Breakfast staff wonderful and happy and again really accommodating. Friendly atmosphere, quiet and out the way and free parking which again is a huge bonus. Would use again. Beds also comfiest I’ve had with premier inn.

We visit this area regularly to see family and have tried a few hotels but this is the best and the one we keep on coming back to! Yes it's a little tired but it's in a quiet location conveniently placed for access to Ipswich and the staff make sure we always get a warm welcome: their attentiveness and attention to detail make the experience extra special. Special mentions to Justin and Selina for their efficient and friendly breakfast service supported on our visit this time by Zoe and Nicole behind the scenes in the kitchen; Sylvie and Lou made sure our housekeeping requests were met; Paul was quietly available to ensure everything worked; Lauren, Natalia, Maddy, Tammy, Jenny and Beth all friendly and welcoming, ready to offer help and advice. A happy and lovely group of staff demonstrating teamwork at it's very best. We will be back, we've tried the rest but this , for us, is the best.

We visited the Premier Inn Chantry Park Hotel during our holiday in Suffolk, staying for 7 nights. We received a warm welcome on arrival and were allocated a Double Room in a quiet location on the 1st. Floor. During our stay we received excellent Service from all Staff Members, we were in touch with. They were without exception friendly and most helpful going beyond what could be expected of them. For Breakfast there was an extensive Menu to choose from and a Member of Staff took our Order, with all items freshly cooked by the Kitchen Staff. Everything was well prepared and served in good time. We thoroughly enjoyed our week at the Hotel, which was conveniently placed near Ipswich and the Suffolk Coast. We would be happy to recommend the Premier Inn Chantry Park Hotel to family members and/or friends.

On check-in they ask if you would like your room cleaned/bed made each day. We said yes, it was done ofter the first day, BUT NOT after the second day, and no explanation from reception.

Recently visited this hotel on business and I must say the staff here were exceptional. The hotel itself could do with a bit of an update. Special mention to I think her name was Solina who was the breakfast host. She greeted me with a smile and extreme positivity. Her general attitude towards her work isn't seen often these days. Thank you.