Bury St Edmunds Town Centre hotel

Probably one of the best PI!s we’ve stayed in. Large well appointed room, spotlessly clean and well equipped- plenty of mirrors and iron and ironing board- something more expensive hotels lack. Good breakfast and helpful breakfast room staff. Well situated close to city - short stroll into town. Young receptionist could praps be a bit more interactive and smiley. 😁

A good check in lovely lady on reception,good clean size room only stayed one night very close to walk into town a good night sleep

Our stay at Premier Inn Bury St Edmunds Town Centre was an absolutely dreadful experience. Quite frankly, the condition of the room was unacceptable, and we would not want to stay here again. The room was dirty, the bathroom smelled strongly of urine, and the beds had hair and stains on them. To make matters worse, the entire room had a horrible damp smell, almost like a wet carpet that had been left to fester. It was unpleasant from the moment we walked in. As if that wasn’t bad enough, there was no hot water. After a night in such an unpleasant room, not even being able to have a proper hot shower was the final straw. We were also unable to open the window to get some fresh air, which made the horrible damp smell even more unbearable. Between the poor hygiene, the unpleasant odours, the lack of hot water and the uncomfortable environment, we had the worst night’s sleep ever. A hotel room should be clean, fresh-smelling and comfortable, with functioning basic facilities. These are the bare minimum expectations when paying for accommodation, not luxuries. Unfortunately, this room failed on every count. The rooms urgently need to be inspected, and management needs to address the cleaning standards, damp smell and hot water problems immediately. Guests should not be expected to pay for accommodation in these conditions. It was only one night, but it was one night of absolute hell. We paid for a hotel room, not a dirty, damp-smelling room with stained bedding, a bathroom smelling of urine and no hot water. We expect much better from Premier Inn. This experience was thoroughly disappointing, and we hope management takes this complaint seriously and makes the necessary changes. We would not recommend this hotel based on our experience. Absolutely unacceptable.

Wonderful welcome from Jenny who was delightful and helpful. I was tired from a long journey and nothing was too much trouble.

I was having difficulty with the booking ,the hotel manager Jenny was very sympathetic to my issues and in helping me ,pointed me in the right direction .I would definitely come again to this hotel and was impressed By the hotel managers assistance she went above and beyond