Uttoxeter hotel

Room needs upgrade!... Clean and functional. Nicole on reception at Uttoxeter Village, very helpful and professional in here engagement with clients. Restraunt manager Bridget ((supervisor), is an Asset to the Company!

When We got there we had 2 kids under 2 they give us a cot without a mattress for both and no blankets or quilts for the kids they put us on. A 2nd floor without a lift so we had to carry a double pram up the stairs and the said it’s the family part yet there was people having loud sex on there I rang up and told them we had 2 kids under 2 aswell and they still didn’t cater for us as a family or the kids or even move us room wasn’t worth £128 I’d like a refund if I’m honest as my kids slept freezing all night with 2 tiny towels!

I’ve stay here almost every year since 2017 because I trade at a quilt show at the racecourse. This year they’ve added 13 more rooms and reduced the once spacious restaurant to about a third the size. It’s beautifully decorated but it simply not big enough! You can only book on the hour , even for breakfast, and some times we’re already fully booked when I arrived. Because the restaurant is so small, the noise is HORRENDOUS due to the amount of excited children going to Alton Towers. I think that’s always been the case, but when the restaurant was larger you could always find a quieter space. The one saving grace is the hotel’s staff- they are all lovely and friendly and helpful, and I fear they are getting grief from the customers due to the lack of restaurant space. I ate at Starbucks and a nearby pub a couple of times because I couldn’t stand the mayhem. So maybe stay here, eat elsewhere!

Despite having read several negative reviews (also good ones), we decided to focus on the good aspects whilst highlighting the room for improvement. Good aspects: Excellent location for affordable stay close to Alton Towers Rooms as expected, comfortable with everything you need for an overnight stay, or 2 Restaurant - nice environment, nicely refurbished, dinner (although long delays) quite good, breakfast, surprisingly good, especially the freshly cooked breakfast. Staff - friendly Less good aspects: Restaurant - full hotel and restaurant had to rely on 2 waiters, who were also expected to cover the bar and pour all drinks. Also, I could only see 2 staff in the kitchen. We felt sorry for the staff, they offered the best service they could, with a smile. Becky and Marnie were our waiters they were running around trying to do their best, however, part of our orders were forgotten and arrived late after the majority in our party had eaten. Premier Inn, get your act together and ensure adequate staffing, especially when the hotel is full. Lost property - I had left an item in the room after checkout (my fault, it happens). I have contacted the hotel directly 3 times, they promised to call me back with update. This has not happened. I know the item was left behind, however, no communication. This is what 'lost property' is all about, so that missing items can be returned to their owners. In an ideal world, your would expect the cleaning staff to be honest and use 'lost property' for what it was intended!

I stayed at this hotel years ago transiting for a visit to Alton Towers and vaguely remember a satisfactory stay ! For my most recent stay this was for one night whilst visiting Alton Towers again. The front of house staff were attentive, and helpful. The grounds and site clean , reflecting the quality of Premiers affordable brand. The rooms comfortable and clean, room temperature , a bit erratic in a sealed room , but once the temperature guide followed ok! I found the restaurant a disappointment ! A small corner diner and bar, which seemed overstaffed yet lengthy waiting times for underwhelming average meals. my chicken stack burger , was disappointing like nuggets stuck in a roll with a few chips followed by a berry pancake with un defrosted berries and Luke warm packet pancakes, this was the meal deal for £29:99 plus a basic buffet style hot cooked breakfast of the most basic quality. I also found confusion on what drinks are included in deal, as I simply ordered a pint of lager, as no cider was available, and was followed back to my room by a waitress to collect an extra £1:50 above the package price ? I n general a great location for a visit to the amazing Alton Towers theme park, whether you are travelling by car or public transport, unfortunately I found the restaurant let the hotel down on this occasion .