Tamworth South hotel

⭐⭐⭐⭐⭐ Excellent Food, Outstanding Service and a Great Experience Throughout My Stay I stayed at the hotel for 6 nights and ate in the pub every single day during my stay. Every morning I had breakfast there, and every evening I took advantage of the meal deal, which gave me the opportunity to try a variety of dishes across the week. Because I ate there so frequently, I feel I can give a fair and honest review rather than judging based on a single visit. The breakfasts were consistently excellent. The full English was always freshly cooked, generous, and served hot. The quality of the sausages, bacon, eggs and hash browns was noticeably better than what you often find in many hotel restaurants. In the evenings, I tried a range of meals including burgers, chicken skewers, salads and desserts. The food was consistently good throughout the entire week. Portions were generous, presentation was great, and everything arrived promptly. The burgers were particularly enjoyable, and the chicken skewers were tender, flavourful and well cooked. The desserts were equally impressive, especially the chocolate sundae, which was absolutely worth the calories despite my ongoing negotiations with my waistline. The atmosphere was always welcoming and relaxed, making it a pleasant place to return to every evening after a long day. What truly made the experience stand out, however, was the customer service. All members of staff were friendly, professional and helpful, but one person deserves special recognition. I believe her name was Shala (apologies if I haven't remembered the spelling correctly). She was always welcoming, attentive, hardworking and professional. Throughout the week she seemed to be everywhere at once, helping customers, serving tables, clearing dishes and making sure everyone was looked after. You could clearly see how much effort and dedication she puts into her work. She consistently went above and beyond, and her positive attitude never seemed to change despite what looked like some very long shifts. Staff members like her make a genuine difference to a guest's experience and deserve recognition for the excellent job they do. After six days of eating there twice a day, I can honestly say the quality remained consistent from start to finish. Great food, excellent value, a welcoming atmosphere and customer service that exceeded expectations. I would happily return and would highly recommend both the hotel and the pub to anyone visiting the area. Thank you to the entire team for making my stay so enjoyable. ⭐⭐⭐⭐⭐

Great service and clean. Good location.

Very helpful staff, nice atmosphere and super clean rooms.

Great stay! We stayed two nights and were well looked after at this Premier Inn. Room was clean and spacious. Breakfast was lovely and cooked to order, so very hot! Special thanks to Chris and Maddi for looking after us so well!

When we arrived e were given room 105 and told the latest booking for the restaurant was 20:00 not 21:00 due to being short staffed, not good due to having a meal deal and originally not going to arrive till after 20:00. While in the restaurant, only one member of staff working the bar and serving food, I could not get any beer/lager on draft, ALL the pumps were off, could only get 2 types of bottled beers, I drank a couple of small lagers from the bottle, then noticed they had Doom Bar Ale which I got a glass for, the glass had not been washed properly having dirty marks all round the rim, i have a photo if required, also on the table were red and brown sauce bottles which where nearly empty, gives the impression of a greasy Joes cafe. All the years we have been stopping with Premier Inn, we have never experienced anything like it, outside sitting area dirty, bottles glasses left on tables, wooden lighting post rotten and broke just left on grass, toilet inside room could have done with some bleach down it, seems like it was ready to close for good, if this is the standard of the Premier Inns now, we will be looking to stay else where. The female staff member was working very hard and I will say the meals were excellent.