Stafford North (Spitfire) hotel

I arrived at the Spitfire in Stafford and was checked into room 7. The toilet seat was broken and unknown to me it slid off the toilet and I nearly ended up on the floor....not a good start to a stay I did complian to the girl and she said that she might be able to move me to another room...this was awkward as I've just unpacked everything. The room was on the ground floor and very stuffy..I opened the window as much as I could however it was so noisy and added to the stuffy room it didn't make for a good night sleep. I had an email stating that your restaurant was shut...this made another problem as on Friday night everything near by was fully booked and I couldn't eat. I tried to get a cab into town but there were none available at that time I was told that there would be a complimentary continental breakfast supplied for the inconvenience. I went to reception the next morning to be told by a tired and miserable checkout girl that they had no delivery and therefor no breakfast. This added to the disappointment of my stay. The following night was much the same however I did get some good food early at the Chinese buffet opposite. The breakfast in the reception was there on Sunday but I chose to leave this as it was an insult to my intelligence. Dried up croissant in a plastic bag...cheap orange juice and a banana. Complimentary but at what cost. The WiFi was non existent unless you pay for the premium package at a fiver a day This has been one of my worst stays anywhere ever and I've had to stop in some poor hotels over the years. Not impressed at all with the Spitfire

Very disappointed as no restaurant facilities and construction on site which was nit mentioned on the main page and I was notified 10-15 mins after I had paid - poor

Dirty bathroom with floor covered in someone elses finger or toe nails. Hairs on the side and in the shower. No breakfast. Restaurant closed. No cares given. Slow check in, queue being ignored. No details on check in, just handed a card - had to query food, breakfast, where room was etc etc.

Very disappointing here. There was a queue through the door when we arrived and the reception desk was unmanned. The couple at the front said that they had been waiting for 20 minutes for someone to show up, and had even tried telephoning the hotel with no response. When 2 ladies arrived together to work, they issued that poor couple with a keycard that didn't work. The chap was NOT a happy bunny. We finally got in to room 218. Turned out that it was overlooking a very busy road, and we did not have a good night's rest at all because of the noise (despite double glazing). Breakfast at 0900 on the Sunday and guess what? Another queue. There was one poor lad who was running around on his own trying to clear dirty tables, book people in and manage just about everything. Obviously understaffed. No porridge out - despite being on the menu. Some hot food trays were on last scraping at the time of entry (although they were topped up at 0920). Premier Inns are usually pretty good, but not this one.

A pleasant trip Jayne in the restaurant was especially helpful and friendly. Kim cooked my poached eggs to perfection. Room was very comfortable but overly warm.