Stafford North (Spitfire) hotel

Arrived at hotel for an early check in as we were going to a wedding so had to get ready we had 2 rooms booked so obviously paid the £15 each extra on arriving at our room the smell was awful, my husband went and fetched the housekeeper who was close who agreed she then went off to see what she could do after a while came back took me into the room next door which smelt worse , the housekeeper said it probably needed airing I pointed out I had asthma and no way could stay in the room . I was then told the hotel was fully booked, but was really not our problem eventually got another room the housekeeper was so helpful, but this all had an impact on the time we had to get ready for the lunch time wedding so ended up rushing,. The room we got was below average the toilet did not flush properly and the bath was so slippy when having a shower definitely needed a mat. We paid for breakfast which again was below average the drinks machine was not working there was a lot of waiting around for stuff and not a good experience we did get our money back for breakfast. Not the best premierinn experience and believe me we have stayed in plenty just as well we enjoyed a lovely wedding.

There was feces on the soap dispenser in the bathroom. The rest of the room appeared clean although I didn't feel that comfortable with the cleanliness after finding that. The facilities were good and the staff were very welcoming.

The hotel room was far too hot. The temp/aircon setting could not be adjusted and had to reset to opening windows which is directly onto a main road. Woken up at 4am with heavy lorry traffic. Terrible sleep. Breakfast was lukewarm at best. A truly horrible stay at Spitfire and will never return.

Service and food was very poor in the attached restaurant Staff could not care working towards a finish at 11am No cups for tea or coffee , no forks or knives to use to eat the food, no choice of juice, rice crispies or Special k 4 empty other cereal bowls 3 half cooked pain au choloate no croissant they take too long too cook A toaster that burns the toast you could smell it as soon as you walk in the door. Premier Inn you have a cheek to charge for this level of service

Room right next to roundabout. Too noisy through night to have window open. No air conditioning. Hotel has provided a fan but it was old fashioned and noisy. Temp in room was 26! Breakfast was ok. Didn't go down until 10am due to travel plans and it was a bit slim pickings plus the coffee machine was out of order.