Newcastle Under Lyme hotel

I would just like to say how nice it was to feel like an individual. I was checked I'm by a young lady late at night who spoke to me as a person and not a number, she also helped me during the night when I experienced some discomfort and the same young lady was there at breakfast with a smile and friendly approach - she certainly seemed to have a surplus amount of energy 😊

My review is aimed at Matthew the maintenance worker Seen him a few times and every time he’s amazing from needing a bulb or my tv needs re tuning in the room or when I blocked the sink he’s happy friendly and so professional Then this morning I went to go for my breakfast and he was there greeted me with a smile and asked if I had any allergies sat me on a table and took my breakfast order with absolute perfect customer service skills I asked if he had changed jobs but he said he was just being a team helper while the waitress was dealing with something Then later the morning he saw me having an issue and meltdown in the reception as my car key broke and I couldn’t start my car I asked reception if they had some sellotape to see if I could fix it but no joy and I was crying in my car later that day when yet again Matthew came walking by as I parked by his car he asked me if everything was alright I explained I couldn’t get any help with my breakdown company for my key and again caring and professionally he took my car key apart and fixed the broken battery holder I pressed my start button and my car started I honestly couldn’t thank him enough after offering to pay him he kindly declined and I was on my way hours late for a meeting but my key was fixed and my dignity restored I hope the higher management see this review for Matthew Is there anything this man can’t do he’s a polite kind caring and professional maintenance man a excellent waiter and server and he also clears and cleans tables I spotted him doing and he is always happy to help anyone as I’ve noticed in my stays previously the staff or customers always happy to help and not a bad word said so if the higher management see this review just know Matthew is an amazing assets to your company and what ever you are paying him be it hourly or salary he deserve recognition and a raise or bonus for months I’ve been frequently staying at Newcastle and he’s amazing always happy to say hello and to do everything he’s asked and more a value and credit to an amazing team at Newcastle under Lyme

I stay at the premier inn at Newcastle-under-Lyme, Staffordshire, it is a friendly place to stay. Ideally situated ie, crewe, M6, etc. I stay when I visit my son and family, gives us all space, and me peace and quiet, Tommy, Emma and if course the manager Alex are all approachable and nothing is to much trouble for them.

Room great, and food great. Served lady talking breakfast orders, so rude and cold to customers. But lovely talking to other staff! Really made me feel am in the way, and an inconvenience. 3 other customers must feel the same, so many watching her work in gasp. A shame as changed how I felt about the place

Amazing stay rooms lovely bed super comfy but unfortunately I had a guest a huge spider was on my wall and I panicked but spoke with a housekeeper who doesn’t like spiders either and we got the maintenance fella Matthew and he came in cool as a cucumber reassured me I won’t be eaten by said spider he took it off the wall and popped it out the window while I was in panic mode ready to evacuate Such a lovely bloke and professional He deserves a raise to be putting up with a customer like me screaming and shouting and in panic mode but he was kind curtious professional and polite so I thank you good sir