Newcastle Under Lyme hotel

Bathroom was terrible. Smelt of mould and needs a refurbishment. It was so bad, I had them move us to another room, but it was almost as bad as the first. Room itself was OK, but could do with more plugs around the bed so you can plug in a phone etc to charge, and generally looked well worn and in need of TLC.

We had booked for hotel and included meal deals for two nights , the first night we all had different meals and out of 12 of us only two were okish Breakfast was terrible , dry , hard eggs The following there were 7 of us remaining once again there were bad issues and one was sent back , mixed grill not really edible one persons chicken sent back took 30 minutes for it to come back with same issue The prawns meals ordered each night even though were different each night only had 3 prawn in all four meals the meals were totally unacceptable and would never recommend eating at this hotel , the quality of the meat is terrible dont think its the cooking of it Staff were all lovely so couldnt fault them

Hotel room smelt and felt very damp. Room was not clean - hairs in bathroom, grime and dirt in various areas in bathroom, desk covering peeling off.

A few issues that need attention We stayed here on 1–2 October and, while the room was clean and the bed was comfortable, there were a few things that let the stay down. The room itself was looking a little tired. The laminate on the side table was peeling away, part of the window curtain was broken, and the plugs in the bath were showing quite a bit of limescale. The biggest issue was the temperature. The room was extremely warm despite the outside temperature being around 17°C. There was a fan provided which was quite dusty, which helped, but there was no air conditioning in the room. It was surprisingly hot given the time of year. We also had a wait at reception. We pressed the bell twice before someone arrived, and a member of staff who was doing a stock take even came out and pressed it himself before someone eventually appeared. On the positive side, the room was clean and the bed was comfortable, which are the basics you want from a Premier Inn. Overall, though, it felt like the hotel could do with a bit of attention and maintenance. We've stayed in plenty of Premier Inns over the years and it does feel like the standard has slipped a little recently, which is disappointing for a brand we've generally found reliable.

I would just like to say how nice it was to feel like an individual. I was checked I'm by a young lady late at night who spoke to me as a person and not a number, she also helped me during the night when I experienced some discomfort and the same young lady was there at breakfast with a smile and friendly approach - she certainly seemed to have a surplus amount of energy 😊