Lichfield City Centre hotel

I visit this hotel as part of a group from Northern Ireland who were visiting the National Memorial Arboretum, the hotel was also in an excellent location for exploring Lichfield. The food at the hotel was very good, both at breakfast and evening meals. The thing that real made the stay at this hotel so enjoyable was the staff, they were so helpful and friendly, a fantastic team of people.

I did not stay on this occasion but the hotel was well situated in the heart of the city and I booked with Stasher to leave my suitcase here for a small fee while I explored the city. This worked very well. I was given a ticket to reclaim my case. It is well worth doing as both the cathedral and the Samuel Johnson museum are unwelcoming to those wheeling a case round Lichfield.

Good location with easy walking access to the town. The room was fine, standard fare, but we couldn't get the heating/air con system to work and it was really cold, despite being a warm day. We asked the staff to up the temperature and then woke up to the room absolutely baking. Unfortunately there are no windows you can open so it wasn't a good atmosphere. Breakfast was good.

An older style Premier Inn, with lovely staff and our room was clean. However, the check-in procedure was agonising. Had to check-in 1 room at a time, why can the software team not come up with an option to check-in and pay for all three rooms at once? The check in station, right by the entrance, with the card reader located at knee height was so difficult to use and it took, what seemed to be, a very long time. The lobby was busy and it all felt very pressured as we were being asked to commit to a time for breakfast before we'd even got all our keys. In my view, booking for a buffet breakfast defeats the object. Due to the lack of seating breakfast was pretty chaotic. Please Premier Inn, why do you 'fry' foods? Greasy but crispy bacon is not a good thing. Scrambled 'egg' was watery, undercooked tomatoes, greasy black pudding, queueing for coffee machine, all less good than we've had before. Our bathroom had a bulb out over the mirror and the hair dryer was noisy and inefficient. A do it yourself check-in, a standard old room and two breakfasts £173.98 - doesn't feel like the value we've gotten used to over the years.

As always Premier Inn supplied a cozy bed made up with spotless cotton bedding. Staff were warm and friendly. Breakfast delicious. Great vale for money, always reliable.