Lichfield City Centre hotel

Family room for 3 people, after shower realised only 1 towel and 1 hand towel. Had to dry on hand towel as no phone to ring reception. Later told staff who promised to record the issue

The hotel location is great, close to the city and parking is very well priced and easy to get to the hotel from. The hotel staff were very friendly and the reception and bar/restaurant area was very clean. The room felt a little dirty and the floor did look like it needed a good hover. We did find a hair in the bed, however it was clear the bedding was fresh. My husband noted that the three canvas pictures were really out of line and someone must have hung them while drunk. A few hours later my 3 year old son walked down the side of the bed and the middle canvas feel off hitting him in the head and causing him to fall. He was not hurt luckily but was very shocked and upset for a while after. When we reported it the staff were lovely and made sure he was ok. We wanted to let them know as we tried to rehang the canvas, it appeared it wasn’t hung right in the first place so we couldn’t put the picture back in the wall. Breakfast was slow and many items kept running out, making it almost impossible to have a full English in one plate or it would have been cold waiting. We would stay again as the location is great and the staff were lovely. I think we just got unlucky with our room.

Fantastic location, central to Lichfield. Staff friendly, and a lovely breakfast. Check in was not welcoming with impersonal machines that didn’t work anyway. Much nicer to be greeted by a person.

Hotel in good location but room had hardly any light coming in as there was a huge bush /tree blocking view u have to pay two days parking if staying overnight recommend stay at other hotels in area on day of stay lifts were out of order and still not working next day poor service from premier inn

First impressions of the hotel is it is in a good location there is parking at £4.50 a day next door however if you are just staying overnight there are roads nearby you can park till 11am for free. The place has a lovely park nearby which my little one loved running around. Customer service was half and half initially on checking in I was ignored by an older lady she didn’t even acknowledge I was waiting for her - this happened twice initially I had difficulty self checking in, then to have a go on the raffle (which is a brilliant idea). I understand she was busy but common decency would be to acknowledge I was waiting. This was until a young lady called Chloe came over to help, she was also amazing when my little one was sick and turned the whole experience around which is why they review is 5 rating than 2 stars. My little one was so taken with her she was calling Chloe every time she saw her! Worked the till 12am shift. We had the breakfast cause we were using the hotel as a stepping stone for the rest of our journey. The breakfast I felt was definitely overpriced for what it was. It was nice enough but at £10.99 or £8.99 for the continental it was expensive.