Sheffield City Centre (St Mary's Gate) hotel

First time staying at this particular hotel & I can certainly say it will not be the last. The staff were so welcoming, the rooms are gorgeous and the whole place was spotless. We did not dine in the evening but we did have a hot tasty breakfast. Even as we were leaving the lady wished us a safe journey, it all felt so personal.

I’ve had a booking made at this hotel since the 11th April & so have several of my friends , for a Stay on Saturday 16th May (Mates Stag Do). I woke up this morning to an email from Premier Inn cancelling my booking & re-booking me & my friends into the Premier Inn at Angel Street. With no prior notice or explanation as to why. I called ‘Customer Services’ and was told that the hotel is having ‘Maintenance work done & couldn’t accommodate my booking. They also only refunded my credit card payment when I called up & not automatically when the booking was cancelled. They wouldn’t even transfer my payment onto my ‘New Booking’. I questioned the subject of prior notice & was told that ‘The hotel would have tried to contact me before doing the cancellation’. I asked them for a telephone number , as I received no call in the last 7 days. They couldn’t but assured me that it would have happened. ‘All Lies’. I also asked to speak to a complaints manager to escalate this further & was told that one wasn’t available for another 2hrs (10am) but I would receive a call back. That also never happened. ‘All Lies’. I’ve now cancelled my ‘New’ booking at Angel Street & so have all my friends , as we all feel we have been treated very poorly & we are nolnger respected as customers anymore but purely a side thought. This is an example of Very Poor Customer Service , without us paying guests you are bankrupt & out of business. Companies seem to forget how to treat their customer anymore. Try & tell me I’m wrong !!

We stayed one night and for breakfast. Location was great, shops and pubs 5-10 minute walk. Staff were very welcoming and helpful. Beds were very comfortable and the room was spotless. We had a great sleep as ut was so quiet. We would not hesitate to return here.

Very clean. The receptionist was very nice. Room was comfortable and well stocked with essentials . Just a stones throw away from where we were going

I paid for a meal deal on the understanding i would have unlimited access to the full buffet breakfast next morning. I have an strawberry allergy which i had told them about but when i mentioned it in the morning i was made to sit in the corner reading a 2.5 inch thich manual that didnt apply to me and was told i was not allowed to enter the buffet area and they would take my order.I was dehydrating looked everywhere for water but it was located in the buffet area where i had been banned from going. I waited that long for food that i helped myself in the end. I had to takw cutlery from another table as this had been removed and when the ordered breakfast finally came it was burnt and looked like it had been left out for a long time. I said i wanted to complain but was at no point asked if i wanted to see the manager so i rang head office who took my information but failed to address my complaint. Dont go there, but if you do, dont tell them if you have an allergy because you will be treated like a criminal. Oh and make sure you take your phone so you can take a photo of the burnt offerings if you are forced to order at the table.