Weston-Super-Mare (Seafront) hotel

I cannot fault the hotel staff, they work hard, and considering this are always friendly as their put under a lot of stress with work pressures. But what have they done to the restaurant, the menu has been obliterated, I think dreadful just about sums it up. You get the impression that they are trying to drive people away from eating there. All of the nice heart warming food has been removed. It's almost like they are trying to run it in the ground to make the case for closing the restaurants and adding more rooms. And don't try and watch the television because you have to have your ear glued up against the speaker to be able to hear it, maybe that's to get you to subscribe to the Wi-Fi so they can make money, but that's a corporate decision not a hotel decision. It's little things like this that take away from the hotel experience that people remember. We stay there because the hotel is very friendly and the rooms are extremely clean.

Spotlessly clean room and a good nights sleep but the food was not great. The cooked items at breakfast were barely warm and the occasion was spoiled by diners in their nightwear whose children were running around screaming, Dinner the night before was unremarkable but I couldn’t see anywhere else in the immediate vicinity serving food. Very handy for the beach.

Did not receive the package I paid for which also customer service was terrible there’s no parking so you are required to pay £14 for your car to be parked elsewhere which no security at all for your property. Also on top of this they taken 2 payments from my account which only 1 should have been taken they was refusing to help regarding this error they had made refused a refund which by the way is classified as fraud due to no receipt for 2nd payment nor communication received in regards to the 2nd payment taken without notice. I have all evidence in black and white all calls which I have recorded with customer service which has now been taken to ombudsman. I will not be staying here again due to poor customer service and lack of communication.

This was my first visit to Weston, and also my first time staying in a Premier Inn, and I'd say I made a good choice on both counts. On checking in I was greeted by a friendly and enthusiastic receptionist who explained how everything works, and who didn't bat an eyelid when I asked whether I'd be able to go out for a smoke in the middle of the night (this has been a problem at some other hotels I've stayed at, but here it was simple, the same card which opens the door to my room also opens the front door of the hotel, so I can pop out and get back in without waiting for a security guard to open the door). I can't fault the room, it was clean and well appointed, maybe better appointed than it needed to be for a solo traveller because it's designed for a couple, but that's the same in pretty much every hotel I've known. The bed was super comfortable, and I slept better than I have in any other hotel bed for years. I didn't ask for a sea-facing room, but in the luck of the draw I got one, and I'm so glad I did, because the sight of the sun setting over the Severn estuary behind a mixture of expired storm clouds and open sky is something I'd never seen before and something I'll never forget, the photos I took of it just don't do it justice. Why did I rate this 4 rather than 5? Mostly because of the breakfast. You can serve yourself from the buffet, but I wouldn't recommend it (fried eggs which are both overcooked and cold was not a pleasant experience), but they will cook things to order for you if you ask, and when I did that I had no complaints about the result. I'm not sure whether the enthusiastic receptionist failed to to tell me about this in her greeting or whether I just failed to absorb that information. Maybe this was just a bad day for the buffet, more food being cooked than people turning up to eat it, meaning that the food sat in a hot tray for longer than it should. I honestly don't know. I don't want to harp on about the negatives, my experience here was overwhelmingly positive, and whilst I may never return to this particular hotel, I will seriously consider Premier Inns as a sleeping place in my quest to visit all the best bits of the UK that I've never been to before.

Calls to Reception on Option 4 prior to arrival were never answered. The hotel was badly signposted and the entrance was unmarked. Check-in was chaotic - long queue but only one receptionist. The key to my first room didn't work, the next one worked but there was already someone in it...third time lucky. Most of the hot food at breakfast was cold.