Weston-Super-Mare (Seafront) hotel

The hotel is in a good location close to the seafront and within easy walking distance of shops, restaurants , a cinema and bowling/games complex and other pubs. Rooms were comfortable and clean (although our carpet showed signs of previous occupants maybe having a sickness episode!). Bathroom had an overbath shower and unfortunately for me there wasn't a bath mat provided and I suffered a nasty slip and fall. We quickly asked for a mat to avoid a recurrence but feel maybe the item should be provided as standard. Breakfast room / Restaurant was large and airy and the breakfast choices were very good...hot foods plus cereal, toast, crumpets and tea, coffee and juices. Staff were friendly and helpful (especially as were early for check in and they stored our bags). All in all a nice hotel in a good location to explore Weston Super Mare with nearby parking and a short walk from Rail and Bus Stations

They say that you get a free breakfast with Premier Inn if you book for tonight. We booked 2 rooms and was told no free breakfast. Very unfair. Will not book or recommend Premier Inn.

Basic rooms. No fridge, no wardrobe doors, No cupboards, no parking £14 per night outside, staff have to multitask. Have to pay for everything before you eat or drink, so no chance of complaining if food or service is no good. My wife ordered a sirloin steak with no blood, which came out burnt to a crisp!, the replacement was ok but 20 mins later after l have finished my microwaved curry which was so hot ( not spicy) which burnt my mouth,, Staff very helpful BUT basic set up not good. Air on/heating did not work. Staff gave me an additional heater as too cold… Ok to stay, but don’t use the restaurant!!!

Staff warm and welcoming evening meal was fantastic, but breakfast was not so good. unfortunately the first night couldn’t sleep as the mattress had a spring coming through it but went down the next morning to speak to a member of and they eventually moved us into a different room but we didn’t have a Seaview room in the end. Wood stay again

My advice would be avoid this hotel as it’s a disgrace. The rooms are in poor condition with mould on the bath walls taps shower etc. The rooms are tired and not very clean, we had toenail clipping in the floor. The heating does not work at all. We raised the issues with the manager and they was ignored. The restaurant is a disgrace we booked for 8pm waited 25mins to be seated although the restaurant was half empty and then my pizza came via the crematorium at about 9.30pm. The service was shocking and some people who we spoke to had been waiting 2 hours for food and final left without any food. Also the was a lady in the restaurant off the street who sat and dropped her trousers and sat naked then had a wee on the seat at the table. She also did various other disgusting things including eating left over food off the tables etc. we raised all these point at the time with the hotel. Subsequent we have complained to premier inn and the customer devices team have basically called said they spoke to the manager and we have lied. They have refused any level of compensation. My advice is never stay at this hotel if you do experience any issue take photo and record every conversation with the staff.