Weston-Super-Mare (Seafront) hotel

Did not receive the package I paid for which also customer service was terrible there’s no parking so you are required to pay £14 for your car to be parked elsewhere which no security at all for your property. Also on top of this they taken 2 payments from my account which only 1 should have been taken they was refusing to help regarding this error they had made refused a refund which by the way is classified as fraud due to no receipt for 2nd payment nor communication received in regards to the 2nd payment taken without notice. I have all evidence in black and white all calls which I have recorded with customer service which has now been taken to ombudsman. I will not be staying here again due to poor customer service and lack of communication.

This was my first visit to Weston, and also my first time staying in a Premier Inn, and I'd say I made a good choice on both counts. On checking in I was greeted by a friendly and enthusiastic receptionist who explained how everything works, and who didn't bat an eyelid when I asked whether I'd be able to go out for a smoke in the middle of the night (this has been a problem at some other hotels I've stayed at, but here it was simple, the same card which opens the door to my room also opens the front door of the hotel, so I can pop out and get back in without waiting for a security guard to open the door). I can't fault the room, it was clean and well appointed, maybe better appointed than it needed to be for a solo traveller because it's designed for a couple, but that's the same in pretty much every hotel I've known. The bed was super comfortable, and I slept better than I have in any other hotel bed for years. I didn't ask for a sea-facing room, but in the luck of the draw I got one, and I'm so glad I did, because the sight of the sun setting over the Severn estuary behind a mixture of expired storm clouds and open sky is something I'd never seen before and something I'll never forget, the photos I took of it just don't do it justice. Why did I rate this 4 rather than 5? Mostly because of the breakfast. You can serve yourself from the buffet, but I wouldn't recommend it (fried eggs which are both overcooked and cold was not a pleasant experience), but they will cook things to order for you if you ask, and when I did that I had no complaints about the result. I'm not sure whether the enthusiastic receptionist failed to to tell me about this in her greeting or whether I just failed to absorb that information. Maybe this was just a bad day for the buffet, more food being cooked than people turning up to eat it, meaning that the food sat in a hot tray for longer than it should. I honestly don't know. I don't want to harp on about the negatives, my experience here was overwhelmingly positive, and whilst I may never return to this particular hotel, I will seriously consider Premier Inns as a sleeping place in my quest to visit all the best bits of the UK that I've never been to before.

Calls to Reception on Option 4 prior to arrival were never answered. The hotel was badly signposted and the entrance was unmarked. Check-in was chaotic - long queue but only one receptionist. The key to my first room didn't work, the next one worked but there was already someone in it...third time lucky. Most of the hot food at breakfast was cold.

The hotel room was comfy and spacious, 1 member of staff went above and beyond for us. The only negative is that there should be some form of baby bottle/food warming facilities.

I always enjoy my stay at a Premier Inn,and this was no exception.As a single traveller I find other hotels tend to give me a room the size of a cupboard but not Premier Inn. However one problem with the bath.The stippling was near the plughole but you had to get out higher up due to a glass panel.So I couldn't risk a bath. Breakfast was good though the bacon wasn't too good,and they cleared away my things before I had finished.