Weston Super Mare Jct 22 M5 (Lympsham) hotel

Pleasant quiet room and facilities after a tiring day. I appreciated the opening window. A bit draughty (on a windy day) when closed, but not excessively bothersome in a September night. Had a good night. Parking facility is good and spacious. Upgrading to opening, uPVC-framed replacements would cure that issue. Prior to my arrival, Laura on the phone was very helpful in allocating me a quiet, top-floor room with an opening window. Finding the concealed hotel in the dark when driving from Weston-Super-Mare was extremely challenging - I overshot it and sat-nav had to send me on a narrow country lane via Eastertown to get back to it. Even then, the hotel wasn't clearly signposted. However, that challenge probably helps to keep the hotel exceptionally quiet for those guests who succeed in finding it ! The Reception desk needs to position the buzzer more prominently for when a reception-team member is at another part of the hotel. One end of the pillow I used had an odd smell.

Room was small, but nice and clean. Only 1 desk chair.(there was 2 of us ).Had to go down to reception and ask for a second one. Also asked for a glass or plastic cup for the bathroom, but was told they didn’t have any. Woman on desk kindly bought up another mug. She was very helpful.

A convenient stopover for the M5 South West journey to Cornwall. Comfortable overnight stay, great breakfast, freshly prepared cooked breakfast with good service.

I believe your staff would benefit from better training to understand and meet guests’ needs. I had two bookings – one for myself and one for my son – but we were placed on different floors. When I raised this, the receptionist simply said, “I don’t know why you aren’t together,” and made no effort to resolve it. It felt as though they either didn’t know how to help or weren’t interested in trying. The same applied to the restaurant staff. We booked breakfast for 9am, and had four additional guests who hadn’t pre-booked. We were told we would have to sit separately, and when my guests decided to leave, the greeter showed no concern. Even for the five of us who had booked at 9am, when I suggested using three nearby tables of two, I was told, “it depends on what the computer says,” with no flexibility or common sense applied. In the bar, I waited an unreasonably long time for a drink in the early evening. There was nobody serving, only one staff member on a computer who didn’t acknowledge us. When another member of staff arrived, instead of serving after we had already waited 10 minutes, they said they had something else to do and walked away. Again, the focus seemed to be on back-office tasks rather than customer service. The overall service felt impersonal. Food was placed on the table without care, and staff didn’t come across as welcoming, despite us being a friendly group. By contrast, when we ate at a nearby pub and things went wrong, the staff made every effort to fix the issues, so we were understanding. At Premier Inn, however, the impression was that staff either weren’t trained well enough, or simply didn’t care enough.

By far the nicest, most friendly Premier inn we have ever stayed at. The staff are fab, even left our daughter a little bag of treats on her pillow one time! we stay here a few times a year, and we even ask for the same room, with no interconnecting door, and consistently have a really good night's sleep, it's a quiet out the way Premier inn. Only small thing is the phone signal and Internet isn't great but I'd rather a nice quiet stay over that anyway! See you again in October :-)