Weston Super Mare Jct 22 M5 (Lympsham) hotel

I believe your staff would benefit from better training to understand and meet guests’ needs. I had two bookings – one for myself and one for my son – but we were placed on different floors. When I raised this, the receptionist simply said, “I don’t know why you aren’t together,” and made no effort to resolve it. It felt as though they either didn’t know how to help or weren’t interested in trying. The same applied to the restaurant staff. We booked breakfast for 9am, and had four additional guests who hadn’t pre-booked. We were told we would have to sit separately, and when my guests decided to leave, the greeter showed no concern. Even for the five of us who had booked at 9am, when I suggested using three nearby tables of two, I was told, “it depends on what the computer says,” with no flexibility or common sense applied. In the bar, I waited an unreasonably long time for a drink in the early evening. There was nobody serving, only one staff member on a computer who didn’t acknowledge us. When another member of staff arrived, instead of serving after we had already waited 10 minutes, they said they had something else to do and walked away. Again, the focus seemed to be on back-office tasks rather than customer service. The overall service felt impersonal. Food was placed on the table without care, and staff didn’t come across as welcoming, despite us being a friendly group. By contrast, when we ate at a nearby pub and things went wrong, the staff made every effort to fix the issues, so we were understanding. At Premier Inn, however, the impression was that staff either weren’t trained well enough, or simply didn’t care enough.

By far the nicest, most friendly Premier inn we have ever stayed at. The staff are fab, even left our daughter a little bag of treats on her pillow one time! we stay here a few times a year, and we even ask for the same room, with no interconnecting door, and consistently have a really good night's sleep, it's a quiet out the way Premier inn. Only small thing is the phone signal and Internet isn't great but I'd rather a nice quiet stay over that anyway! See you again in October :-)

The hotel is conveniently situated near the M5, between Weston-Super-Mare and Bristol. The hotel staff are pleasant and rooms okay. However, it is sited on a fast bend making entering and exiting the hotel a challenge. It's also not well-signposted. Premier Inn's dynamic pricing feels unfair.

I think it is fair to say that the positive reviews are accurate. It is a 4.5. A 5 would say no room for improvement but there always is. The cost to stay for what we had was highly competitive. I give 5 for that.

NO PHONE SIGNAL and NO internet , even after paying for premium internet , got about a solid 10/15 mins out of 24 hrs . Please change to a different provider . Clean but old hotel in need of a refurb/upgrade . Restaurant next door ok but wait for food is over an hour in evening when busier .