Weston Super Mare Jct 22 M5 (Lympsham) hotel

We've stayed at this Premier Inn a few times in the past, and always had good service. However, they have taken control of the restaurant themselves now and are not staffing it properly. The receptionist had to serve both the bar and the meals and a bell went off if anyone arrived in reception to talk to someone. One chef appeared to be on duty with no other staff in the kitchen, and two waitresses/bar staff/reception team in total. We waited 45 minutes for our meal on the Sunday evening. The food was fine but a long time to wait for fish and chips and gammon steak. I felt so sorry for the staff - the sign on the reception desk even said something like "ring the bell and someone will come running to serve you". Totally unacceptable in my opinion. I really don't like that you can't open a window in the room either - it feels so stuffy all the time.

Good location for visiting Cheddar Gorge. Car parking is easy and the car park is huge so plenty of space. The outside of the hotel is looking a bit tired though.. Inside at Reception the welcome was very warm and friendly. Our room was clean, well maintained and looked like it had a recent refurb. Bed as usual was comfy! No lift but didn't affect us - and there are ground floor rooms if needed. Breakfast was good and as well as the buffet, our order was taken for the cooked breakfast which came fairly quickly and was good. Staff again were very pleasant and friendly. The only thing which stopped a 5 star review was the wait for being served our dinner in the evening. It may be a staffing issue in the kitchen but we - and others in the restaurant - were getting a little impatient with the time it took to get our meals. When they came however, they were warm and well cooked and very nice so worth the wait. ( Bit of an aside but I have to say I'm a bit confused about dining arrangements at Premier Inn Hotels since the closure of the Table Table/Beefeater/Brewers Fayre restaurants. My understanding is that restaurants still exist at all (?) sites to serve breakfast and dinner to residents only (?). Think they may need to do some TV advertising to make it clear that they can still provide meals either in the hotel or close by or people may not book. They also need to tidy up the space in restaurants not being used now rather than having piles or tables and chairs!)

Stayed while visiting friends. Received a call in the afternoon to say no food would be available in the restaurant that evening. Not a problem as we were going to friends, but this would have been very inconvenient if we had wanted to eat there. It appears the chef was ill and there was no cover available. It appears that Whitbread's master plan of closing the restaurants at their hotels is paying dividends, althought not for the customer. The hotel staff were very friendly and the room was clean and comfortable. The only problem was at 5 am when a fan motor, that seemed to be located in the ceiling void outside the bathroom, came on. I thought a delivery vehicle was outside. The fan ran for ten minutes and then stopped, unfortunately a few minutes later it came back on again. This cycle was repeated until we left, which due to the rude awakening was quite early. I am not sure how this fits with the sleep guarantee.

Came here for a business stay had a brilliant experience and would recommend to anyone looking to stay in Weston-super-mare. Room was spotless when arrived and catered to every need. Would like to give a special mention to both Steph the hotel manager and Laura who both provided excellent 5 star service around the clock. Would definitely come back for any personal or business trips in the future.

The staff are lovely but the building is too hot. in September things should be a little cooler but sadly not. The windows only partly open and the opening is reduced by secondary glazing making the lack of ventilation worse. The circulation fan provided was as about as effective as a chocolate fire guard. Complaints to the centralised system simply got a dismissal rendition of corporate nonsense & terms & conditions. Best avoid!