Wells (Somerset) hotel

We stay here often. Lovely friendly staff. Dylan really knows how to cut pizza the best way!

There was the final leg of our road trip - circular trip f to our home in the midlands to the Eden project ( fantastic place) This was the 3rd and final PI we had stayed at WARNING: Noisy wheelchair accessible We arrived and were happy to see it had ample parking, which you paid £8 a day for, and electric parking and disabled parking Reception staff were friendly Initially we thought the room was fine We were in the wheelchair accessible room next to reception on the ground floor However we realised the card switch which turned the lights was not working correctly until the receptionist said we had leave the card in and gave us an extra card The shower seat was too small to sit on it safely The shower gel was too high so it had to be dismantled to use The drop down grab rail to right of shower seat was unusable due the grab rail being too close to shower seat occupants. Why don’t bathroom designers try out their design after and before the bathroom has been fitted. If they had they would have discovered it is an unusable set up On the first evening/night creaking from the room above us could be heard , exactly like the room at St Austell . I asked at reception what the racket was coming from above and she said there was a family room above but that they were leaving that day and she would make sure no one would be above us for the rest of our stay. However that only lasted for one night, as on the next night someone was creating a racket again! Along with staff allowing their door to bang which resonated through to our room nextdoor where the head of bed was ! Never again

Just Brilliant ,we both couldn't have wished for a better place. We arrived earlier than we thought we would . I read that some people had been fined for parking there ,so being early i checked .The lady was cleaning when we arrived but i must say she was brilliant .assured us that the parking was fine and you pay at the end of your stay ,she couldnt have done anymore for us, so we were happy .Because our room wasn't ready we walked to the town and what a great place Wells is ,very clean, and lots of places to relax and watch the world go buy. Back at checkin the young lad on the desk was a good as the original lady ,had a laugh, and actually made conversation which isnt often in young people these days its usually a grunt ,they both were a credit to prem inn. We always try and stay with premier inn and are very good customers . The rooms were perfect clean and spotless and aircon worked good as well ,like most of premier inns. Breakfast was the usual ,anything and as much as you want ,where ever you travel the breakfasts are always the same great tasting ,variety and fresh ,this hotel had its own restaurant with its own chef, and i must add he was brilliant he talked had a laugh and nothing was to much for him and boiled my wife eggs so she was happy ,the breakfast staff were just as nice . Not forgetting the cleaning staff too who were also friendly which was nice as i must admit it was warm but they still had time to smile. All in all the staff and the hotel made our holiday ,it just went to quickly but i can assure you we will be returning as there is so much to do for elderly people. And no im not getting paid for this review .Its credit where credits due . Ps parking wasnt a problem at all. I just which premier inn would do a loyalty program for returning customers ,perhaps its something for the future . But well don Wells premier inn T Smith Leicestershire

The room was filthy. Visible layer of dust on all window ledges, surfaces excluding tables and the carpet had not been cleaned properly. It was covered in visible bits and there was a false nail on the floor next to the bed. The shower curtain stank of stagnant water. When we arrived, I found the woman on reception to be blunt, condescending and, frankly, rude.

I loved the stay at Premier Inn, not just clean and tidy. But the hospitality was great, a big thank you to Ray (Raymond) the chef for making us feel so welcome and really going above and beyond to make conversation with us as a family and others around, and the food was just as fab!