Taunton Ruishton (M5, J25) hotel

Taunton was the chosen hotel as this was close to the M5 motorway and easy access to travel south. The only criticism would be offered a room on first floor and as we are of an elderly age both with walking sticks it was difficult. Suggest next time ground floor

Such a great welcome. The ladies on reception were very welcoming and engaging. We stayed in the side building like an annex. It was clean and tidy it looks like they are spending time repainting looking much better than our last visit. There was a small disruption from other guests but this was sorted quickly and dealt with. Thank you again for a great stay.

Stopped at premier inn ruishton, Taunton. The staff was welcoming and helpful, the room was clean and tidy and very inviting. The WIFI was good and the breakfast was great with plenty to choose from, would recommend this hotel. The value was good compared to other hotels in the area.

I chose this hotel for convenient location near Taunton. It was important for me to have aircon, and this is the only premier inn in Taunton that offers it. Arrived to a poor attitude from the front desk who seemed inconvenienced by my check in. Get to the room, aircon not working. Room was 25c (was barely 20c outside). Windows open a hair’s breadth and room was opposite a busy trunk road. I asked for a change of room but I was told there was nothing available. Fully booked, nothing. At midnight I couldn’t take anymore. On top of the stifling room and the constant traffic noise (Lorry’s, cars and sirens), there was also this low rumble about every minute or so. I went to reception to complain. The night receptionist suggested it could be a boiler making the noise. In fairness the night staff were brilliant and gave us a new room without question and invited me to check it out before accepting. Thankfully the aircon worked! The next day I returned the key for the original room to the day reception (same woman as check in). What a delight she was(!). No apology, just bad attitude. Wittering on about “her” cleaning staff having to clean another room! She told me the cleaning staff don’t want to be there, and she doesn’t want to be there. Well here’s suggestion: Get another job as you are obviously unhappy with the one you are in! The 1 star is given to the night staff who were actually very helpful and understanding. If it wasn’t for them, it would be no stars! I’m done with Premier Inn. They used to be good, but have gone rapidly down hill.

This is the friendliest Premier Inn we have ever stayed in! From check-in, where staff seemed genuinely welcoming and helpful, to the chef at breakfast, who engaged in conversation with us, right through to a cleaner, who upon seeing us carrying out our suitcases at the end of our stay, asked us if everything had been OK and if we had enjoyed our stay.