Taunton East hotel

Very friendly, helpful and efficient check in. Well sized room with what turned out to be a very comfy bed. Lovely bathroon that was spotless. Lots of coffee/tea/sweetener and milk. Excellent wifi. Safe parking.

Worst premier inn. The rooms were moudly, stinky, so tired and there was dust and bugs everywhere. We witnessed a guest fixing his own tap with a screwdriver provided by the receptionist due to there being no staff available. The room was disgusting. We emailed premier inn to complaint and all we were given was an apology and no further action. Appalled by the hotel standards. Do not stay there!

The staff were as welcoming as always and the hotel room was clean and tidy. I personally find the beds too soft but to each their own, others may find them perfectly comfortable. The evening meal at the next door Beefeater was very good with many choices for allergy sufferers. The morning breakfast lacked the availability of hot chocolate, again that is personal preference on my part as someone who doesn’t drink tea or coffee (which was available freely).

Hotel is dated and needs a makeover. But bed was comfy room was good. Staff were very friendly. Reception team were a great help with local knowledge. Nice place.

We have stayed in this Premier Inn a few times over the past 2 years and quite a few others up and down the country usually finding them to be clean, tidy, comfy beds and staff very attentive. But this time I couldn’t believe it was a Premier Inn. The bathroom was dirty and damp and paint peeling off the walls, with a very funny smell in the room. Only 2 towels in the room. The toilet dispenser was only a 1/4 full. Had to ask for 2 more towels, one big one small and more toilet paper which we were handed a packet and asked to place in the dispenser!!!!! The room didn’t look like it had seen a duster for years. Around the window frame there were pieces of tree/bush stuck to the wall. The window was really dirty. Fortunately we only had to sleep there as we had come down south to visit some friends. When asked about room cleaning the receptionist said we don’t clean your room unless you ask us. We were staying for 5 nights so on the 3rd night I asked if we could have our room cleaned, fresh towels etc. On our return we found they had made the bed, taken the towels, replaced with 2 towels, not filled the toilet roll again and the shower gel. Emptied the bin. That’s was it. Fortunately we always register our car when we walk through the door and we pointed out to the couple who were following behind us. They were very grateful as they weren’t advised to put their reg in to allow them to park free. We will not be returning to this Premier Inn. Have given 2 stars just because of the breakfast. The staff in the restaurant were brilliant. The food really good. This Premier Inn needs a good overhaul.