Taunton East hotel

The staff were as welcoming as always and the hotel room was clean and tidy. I personally find the beds too soft but to each their own, others may find them perfectly comfortable. The evening meal at the next door Beefeater was very good with many choices for allergy sufferers. The morning breakfast lacked the availability of hot chocolate, again that is personal preference on my part as someone who doesn’t drink tea or coffee (which was available freely).

Hotel is dated and needs a makeover. But bed was comfy room was good. Staff were very friendly. Reception team were a great help with local knowledge. Nice place.

We have stayed in this Premier Inn a few times over the past 2 years and quite a few others up and down the country usually finding them to be clean, tidy, comfy beds and staff very attentive. But this time I couldn’t believe it was a Premier Inn. The bathroom was dirty and damp and paint peeling off the walls, with a very funny smell in the room. Only 2 towels in the room. The toilet dispenser was only a 1/4 full. Had to ask for 2 more towels, one big one small and more toilet paper which we were handed a packet and asked to place in the dispenser!!!!! The room didn’t look like it had seen a duster for years. Around the window frame there were pieces of tree/bush stuck to the wall. The window was really dirty. Fortunately we only had to sleep there as we had come down south to visit some friends. When asked about room cleaning the receptionist said we don’t clean your room unless you ask us. We were staying for 5 nights so on the 3rd night I asked if we could have our room cleaned, fresh towels etc. On our return we found they had made the bed, taken the towels, replaced with 2 towels, not filled the toilet roll again and the shower gel. Emptied the bin. That’s was it. Fortunately we always register our car when we walk through the door and we pointed out to the couple who were following behind us. They were very grateful as they weren’t advised to put their reg in to allow them to park free. We will not be returning to this Premier Inn. Have given 2 stars just because of the breakfast. The staff in the restaurant were brilliant. The food really good. This Premier Inn needs a good overhaul.

Booked this hotel approx 4 months in advance, price was very good - £63 - (cheaper than your average night) so I opted for the flexible rate booking and breakfast included which I don't normally do - £73.99 paid in total. Stayed at the hotel for 1 night as was briefly visiting the area. The hotel itself is easy enough to reach. It's not far from the centre of Taunton and just off the A358 so is easy to get back on the main roads out of the area. Large car park with plenty of space and was able to park out the front of the hotel the whole time. The woman who was on reception the evening I checked in didn't seem very interested - I paid what was due, got given my keycard and that was it. No information about how to find my room, if I'd registered my car's number plate (I had already done so as there was a panel right at the entrance) or what time breakfast was being served - The usual sort of procedure that a hotel receptionist would follow. I don't expect staff to be enthusiastic and full of energy; we're all human at the end of the day, but that kind of service just felt a bit off I found my room - the second to last at the end of a corridor - which happened to have families staying in the rooms besides me. The family in the room where the headboard of my bed were quiet for the most part. The other family had young children who made a lot of noise in the corridor. Whilst unpacking, a woman (presumably mother) was trying to gain entry to my room, forgetting her room was the next one along, and then not long after that a child (presumably a young daughter) kept knocking, yelling and trying to push my door, thinking that someone she knew was staying there. The room itself was fine, though there wasn't any air conditioning (there was a sign at reception stating this), so I had to leave the window open to try and ventilate the room. However upon showering I found that the bottle of shampoo/hand wash attached to the wall of the shower was completely empty, so I had to make do with using the hand wash instead and later asked for the shampoo to be replaced. Only thing about the location is that you could hear traffic on the road outside, so when there was road rage I could hear cars beeping. Dinner was very nice at the Beefeater next door, the staff were friendly; especially one particular lady who I believe was working front of house. I didn't have a dinner reservation, but there were some tables free. However, the toilets could do with some maintenance. From memory I believe the radiator was in a bit of a state, and the bathroom itself could have done with some air freshener. Went to breakfast early the following day so I could eat before it got too busy with families. The staff at the Beefeater were friendly and attentive again. The food was nice, albeit the hot food for the full English was lukewarm and I found a hair in my serving of mushrooms. Also I understand there was a shortage of orange juice in the restaurant so I believe they had an orange & mandarin alternative. By the time I was packed up, loading up my car and getting ready to checkout approx 10:30am, the corridor was active with noisy children from the family next door to me again. Ultimately the hotel and premises did the job for the night. But if I were to stay in the area again, I'd probably have a look at alternative hotels. I've stayed in multiple Premier Inns, and most of them have been better than this one.

I’d have given 3 stars as the rooms are looking very tired but the staff were friendly and helpful and the breakfast was great. It was in the heatwave and the rooms upstairs were hot and stuffy, a fan was provided but made a lot of noise and didn’t really push any air around. BUT I’ve reduced it to two stars as we’ve just received a PARKING FINE from our hire car company. We have no idea why as we were asked our registration number when we arrived and we left before the midday deadline on the exit day. The fine is over £50 but the hire company are charging us a £40 admin fee! Thanks Premier Inn! I’d have stayed in a better hotel with air con and free parking if I’d have known! I’d be shelling out another 90 quid! 😬