Taunton East hotel

Not good housekeeping at all x we arrived at 9pm, the bar closed at 10pm , the room allocated wasn’t clean, the bins hadn’t been emptied from the previous guests, the hairdryer didn’t work, the carpet hadn’t been hoovered, only 1 large and small towel for 2 guests

Location was fine. On route down to Devon. However, the room had a horrible smell, like a dog had been in the room. There was also a yogurt pot on the floor under the dressing table. Also, the restaurant next door was closed on the evening we were there so we had to walk quite a way to get something to eat.

This hotel is ideally situated the reception staff were very helpful and friendly the rooms are quite a good size but omg the cobwebs were horrendous and we had a problem with the ventilation unit we never slept the first night but reception sorted it out after that . You have to request to have your room cleaned . We were there six nights and asked after three days but didn’t get done till the touring day . There is no aircon but every room has a good fan in but we had to clean it it was very dirty think place needs a good clean but having said that we would stay again but take a feather duster . The restaurant next door is part of the premier inn we tried to eat a couple of nights but were told no food it was only 6-45 and the managers attitude wasn’t good for a manager she said they were too busy . There was a lovely young girl called ruby worked there if only the other staff were that nice .

Absolutely filthy. The reception had a missing space for vending machine which had apparently been collected earlier in the week and it was just a horrible corner of dust and grime which should have been cleaned after removal. The hotel room floor was thick dust and when travelling with crawling baby, her hands and feet were black. The bathroom was poorly ventilated so the smell of damp instantly hits you when you walk in the room and little bugs crawling in the bath. There was also hairs left on the bathroom tiles from previous guest.

Stayed for one night in June, the room was not as clean as other premier inns I have stayed in. No toilet roll in the bathroom on arrival and the toiletries in the bathroom were almost empty. Didn't notice any signs on arrival where the disabled bay is to register car registration and as we have never had to do this in the past, assumed the car park was free, as stated on the outside board. Charged £57 from Horizon for the car park 2 weeks later who refused proof of our booking. It wouldn't hurt the staff at the Premier Inn to inform/remind guests on arrival to book in their registration if this is a requirement. For the cost of a one night visit we will definitely be giving this accommodation a swerve in the future.