Taunton East hotel

Very disappointed with cleanliness, both in the bedroom and bathroom. Only met one member of staff in the accommodation area, on reception, she was most unwelcoming. To the point it was almost rude. Toilet tissues not topped up, so few in it I was glad I realised before I needed them. When informing reception staff it was a case of her handing a pack over, not a word spoken and certainly no apology for this being missed. This on top of the dirty room spoiled my stay and I will not be using this accommodation again.

We stayed at Premier Inn Taunton East for two nights (11–12 July 2025), and it was an awful experience from start to finish. The rooms — ours, plus my daughter’s and son’s — were unbearably hot, with no air conditioning or proper ventilation. It was impossible to get any rest. For a hotel that boasts a “Good Night Guarantee,” this felt like a joke. When we raised the issue with reception, the staff were rude and dismissive, showing no interest in helping us or even acknowledging the problem. Worst of all, the heat made my wife — who has previously suffered a stroke — very ill during our stay. This hotel clearly doesn’t take guest wellbeing seriously. We had actually been considering using Premier Inn for future corporate bookings with our company, but after this experience, we will be taking our business elsewhere. If you value basic comfort, respectful service, and your health — avoid this hotel.

Had a fantastic stay here with all my family. The hotel is a bit dated and unfortunately it was very hot, but the receptionist did everything she could to help us all feel a bit cooler. All staff were very friendly and one of the cleaners even helped my dad walk to his room because he was struggling with the heat. I thought that was very nice of her. Needs modernising here but the staff were all great. Thank you

Bed comfortable but a very run down room desperately in need of decorating very tired and run down compared to other premier Inns we've stayed at .

This hotel is not with current times. Our booking details were ignored clearly. Booked 2 adults and 2 infants. No travel cot provided despite confirming this on my booking, no bed made up for my eldest child. Staff seemed shocked when I asked for this to be done. Room was on first floor, no lift. This is not even mentioned in their hotel website page that there is no lift. Had to carry a double pram up and down the stairs. The room was 27 degrees. A small fan is given but is not sufficient. Was very worried for my children of over heating whilst sleeping due to the horrendous room conditions. At check out was trying to complain to reception staff who didn’t seem to care at all as when I was telling them my issues just had a reply which was thanks very much. Found staff to be rude, not approachable or friendly at all. Would never stay here again. Bathroom had mouldy shower curtain, hair in the bath. Bathroom was extremely dated. This hotel needs a complete re vamp and needs to meet 2025 conditions for accessibility. I have emailed my concerns and complaint to premier inn guest relations.