Taunton Central (North) hotel

Not the nicest premier inn I’ve stayed at. Check in staff weren’t overly friendly. No hello etc and no info on where the restaurant was. Quite short when we asked about restaurants in the area. The room was ok. Bedding was on inside out and the bedding shoved under the bed was jutting out to trip over. Window wouldn’t shut properly and the push up blind rail kept falling down. Tried to book breakfast for the 2nd day and called the bell 3 times but no one came. Breakfast staff were friendly and breakfast was ok. Small restaurant so try and book.

When we arrived after a long train journey and walk from station as were told it’s a 10 minute walk, (30 mins in reality with luggage) we were unable to get a drink as there was a staff meeting in there. The adjoining restaurant has closed down and they are now doing in house food/ drinks. Worse premier we have stayed in.

Turned up tonight after a long drive. I stay in Premier Inns a lot, never been in this one before but this was the best. From turning up at reception tired and being greeted by friendly staff through to the restaurant experience and the excellent food I can’t fault it. I don’t normally comment on my Premier Inn experiences but as the staff were so friendly and efficient I feel I should make the effort also. Actually the restaurant is actually designed like a small bistro rather than the normal clinical Premier Inns so that was a nice surprise. Apart from dropping my case off in my room I haven’t had a chance to see what that’s like but you know what you’re getting with Premier Inns so don’t doubt it will be just fine. Well I thought I knew what I would be getting but this, based on my experience so far, is a cut above the others I’ve been to. Oh and lots of free parking, just remember to put your number plate in the machine. I was so tired I I nearly forgot to log my vehicle but I was politely reminded by the lady on reception.

Extremely disappointing stay and even more disappointing customer service afterwards. Our booking was incorrectly recorded, meaning our family of five did not have the accommodation we had booked and my wife and daughter were left in a room while myself and our two boys had to find somewhere else to sleep. The room itself was unbearable. Temperatures were easily over 30°C and my wife and daughter got virtually no sleep, repeatedly having to cool themselves down with cold water. There was already a fan in the room when they arrived, which suggests the hotel was well aware of the problem. Despite several complaints, Premier Inn’s response has essentially been to say the room wasn’t advertised as having air conditioning and that we didn’t report the temperature during the night. We were told the hotel was full, so moving rooms wasn’t an option, and a fan was already provided. What’s perhaps most frustrating is that their own responses have contradicted each other about what was actually recorded on the booking. For a company that prides itself on providing a “good night’s sleep”, this was anything but. The stay was poor enough, but the refusal to take any responsibility afterwards has been even more disappointing.

What an amazing stay that was with premier inn! Great location in a quiet area! The staff were incredible working hard and still with a smile on their faces! Rooms were very clean and the breakfast was amazing! The chef dose a such a great job! Definitely recommend! AMAZING!