Taunton Central (North) hotel

Extremely disappointing stay and even more disappointing customer service afterwards. Our booking was incorrectly recorded, meaning our family of five did not have the accommodation we had booked and my wife and daughter were left in a room while myself and our two boys had to find somewhere else to sleep. The room itself was unbearable. Temperatures were easily over 30°C and my wife and daughter got virtually no sleep, repeatedly having to cool themselves down with cold water. There was already a fan in the room when they arrived, which suggests the hotel was well aware of the problem. Despite several complaints, Premier Inn’s response has essentially been to say the room wasn’t advertised as having air conditioning and that we didn’t report the temperature during the night. We were told the hotel was full, so moving rooms wasn’t an option, and a fan was already provided. What’s perhaps most frustrating is that their own responses have contradicted each other about what was actually recorded on the booking. For a company that prides itself on providing a “good night’s sleep”, this was anything but. The stay was poor enough, but the refusal to take any responsibility afterwards has been even more disappointing.

What an amazing stay that was with premier inn! Great location in a quiet area! The staff were incredible working hard and still with a smile on their faces! Rooms were very clean and the breakfast was amazing! The chef dose a such a great job! Definitely recommend! AMAZING!

I found all the staff to be very kind, approachable, and helpful, the car park is free by entering your vehicle number plate on the tablet located inside the reception area then enter how many nights you are staying, my tip is for the day you check out enter an additional night to cover the time after midday. There’s one EV charging point available in the car park. The nearest convenience shops if walking is the Nisa shop on the main road that takes about 5 minutes or the Tesco Express is about 8 minutes walk and is open from 06.00 am until 23.00 everyday. From the hotel to the town centre by foot is approximately 45 minutes walk. Take a left on the main road until you see the railway station sign, then turn left, go past the station to continue to the town centre. There’s a plethora of takeaway food establishments that will deliver to the hotel for £1.50 and a minimum spend of £12 to £15, for an Indian or Chinese meal delivered to the room. The breakfast was very good but you need to book ahead as it’s an integrated restaurant with limited capacity. With no air conditioning I would suggest bringing your own tower fan, preferably two or two smaller fans if staying in warmer weather, the room did come with a 360 degree rotating fan which did help but in the hot summer the room will still be too warm to sleep in as the window only opens up a few inches. The hotel is very quiet to sleep as it’s next to a very quiet housing estate.

Staff see guests as inconvenience and you can see this on their faces Lack of adequate towels Guests should not have to beg for their room to be cleaned

AVOID AT ALL COSTS!! - This is a dreadful hotel that I could never recommend and only wish there was a zero star option. Our group stayed in 2 rooms and both were absolutely filthy! We had to clean them ourselves before putting any items on the surfaces. There were cobwebs and dust/grime everywhere nd the carpets had not been hoovered. In both rooms the beds had not been made and the duvets were rolled up on the floor. We then discovered that both duvets were full of "stains" -which was just disgusting! We stayed in an accessible room (room 20) and the bed was so low it made it essentially inaccessible for my Husband. We did not have a proper mattress on it, just a topper. The shower was a H&S hazard in that it ran normal for 17 seconds and then scolding hot for the next 2 seconds. My Husband could not use it as it was too risky, whereas I had to keep jumping out of it when I knew it was going to go red hot! What a complete shambles! The rest of the hotel looked dirty, including the corridors and public areas. It felt like it was closing!! We reported all this to the reception staff and I have just had to fight like crazy to get a refund from the customer services team!! I would never stay there again!!