Minehead hotel

Went to this Premier Inn on Wednesday (10th September) as it says on website check in at 3pm got there for when you get into rooms so only one room was ready and the other two rooms was not so had to wait 45 minutes for them to become available, so the other Family Members had to wait until 3:45pm before they could get into there rooms never had to wait that long to get into the rooms as been to other Premier Inn’s and the Rooms was ready at the said time on website, will not be staying at the Minehead Premier Inn again that will be the first and last time.

Excellent customer service. Excellent food and customer service in Brewers fayre especially watitress Reanna and Georgia Rooms were very clean and tidy plenty places to park your car. Premier inn snd brewers Fayre are set In a lovely location near the seafront snd town snd with bus service just outside the hotel

I was woken up at about 2.25am by lots of voices, laughter and cheering. I hoped that they would go to their rooms so I could go back to sleep but sadly it continued. They kept visiting each others rooms , they would be knocking on doors loudly with lots of loud talking. I am disabled with several chronic health conditions for which I take some medication at night which make me drowsy. As the noise continued I eventually got out of bed at 2.50am, thought I might be brave enough to open door to ask them to keep noise down, I noticed the peephole in door, I looked out and could see 2 males stood inside the opposite room, they were keeping door open talking to the people in that room. There was no way I could go out there in my nightshirt , walk past them to go to the reception to complain. I didn’t want to disturb my husband by getting dressed etc. the noise of doors banging opening & closing and loud voices eventually died down just after 3am. The next morning once dressed I went to the reception, the lady there was extremely sorry as comfort of sleep is what they are about and gave me a number to call to pass on my bad night experience. The receptionist knew that we could be repeat guests as have stayed a number of times at the Minehead Inn and there is cause to stay in the future when visiting my son who works nearby. I rang the number I was given for guest relations, I explained the situation, that I couldn’t go to reception as I’d of needed to walk past at least 4 males that I could see through door eyehole. I was told if I couldn’t have gone to reception I should have called them, but I didn’t know I could or know the number. As nothing can be done I know will have to consider where to stay in the future when wanting to stay in that area.

We booked two rooms, both family rooms; one did not have the right number of beds and the other had not been cleaned prior to us checking in and still has the previous occupants cot in it. We were also told that we could only have 2 mugs per room, despite paying more for two family rooms; one with 3 people and the other with 4 people.

Great location Easy parking Excellent room especially with Bath as well as shower…Very clean! . Bed super comfy Staff friendly and efficient Always fully satisfied with price (value for money), comfort and all round experience