Minehead hotel

I had a lovely 3 nights stay. The room was very clean with a comfy bed. The shower was great. I saw a different receptionist each day and they were all friendly and helpful.

We have stayed at the Premier Inn in Minehead before. Some while ago. I was not disappointed. The staff were pleasant and helpful. Premier Inn standards did not disappoint. They were excellent clean tidy and agood eatery..The bed was comfy, bathroom clean,tidy and plenty of towels. Room service available if you want to use it. Really good. I have had no complaints. Happy with the air con very efficient works great. Wifi no problem. Tea and coffee available in the accommodation. Needless to say we will go to Premier inn again.

Nice accommodation . Breakfast buffet was fine as usual. We slept very well . The only issue was they charged £8 for parking fee per night when most premier inns will provide free parking. We found the charge was not very reasonable.

Good location in town, with lots of paid parking. Had booked one of the accessibe rooms on the ground floor for my elderly mother and her partner - room 4, with a lovely view over the lake. They were very pleased with the size of the room and the open plan shower room. The bed was huge and very comfortable. They both slept well. However, there were so many other things that made their stay disappointing. Especially because of their age. They did not realise that their room would not be 'cleaned' each morning as they expected. This meant their bed was not made, which wasn't a problem, but their towels were not replenished and were therefore damp their entire stay, and tea/coffee cups not washed. What on earth are they expected to do with dirty cups? I asked a person who was 'cleaning' rooms if we could have clean cups and they were so nervous giving them to me, you'd think I had asked for something illegal! If there is any literature in the room advising them on what to do, they didn't see it as it wasn't immediately obvious. The reception isn't manned, so they didn't think to go ask. Check-in is self-service, but I helped with this as they would not have managed that. I did ring the bell for service, but no one came. When I didn't manage to find someone a bit later to ask about breakfast arrangements (in the Brewers Fayre onsite), at no point did they say that a table would need to be booked. This caused a lot of distress on the first morning as there were no suitable tables available. The restaurant was horrible - dirty and unkempt - which didn't help. However, as a local I know this is a moot point as it is shutting permanently soon.

Terrible experience, hotel very very tired, room carpet dirty & sticky, bed linen very tired, room ventilation awful, no one on reception to complain to, room never got serviced during our stay. Restaurant attached even worse. If you can stay elsewhere I would