Minehead hotel

Hotel very good. Lovely room and very clean. Asked for it to be cleaned after 2 days stay and it was cleaned very well. Very impressed. Unfortunately the Brewers Fayre restaurant is another matter! What a shambles. Not enough staff. The staff that were on duty (two for the whole restaurant) were rushing around. Everyone was complaining which made dining there very stressful and not an enjoyable experience. How they keep staff at all is a surprise! This reflects so badly on Whitbread and Premier Inns as employers but somehow feel they don’t care.

⭐️⭐️⭐️⭐️⭐️ Big shout-out to Nicki, the cleaner! She was lovely, friendly and did a brilliant job. The room was spotless and fresh. Credit where it’s due — Nicki is a star! 👏 not to mention the general manger shakira and her sidekick who helped with room change as mine had a pre existing fault I would recommend staying here

too many issues to record here, but my travel website will have a video review shortly. Problems: check in 15-20 mins waiting, told to use machine but cannot, told they're on handover and no concern about a paying guest. Dinner service booking (with a 2 hours+ wait), once ordered 50+ min wait for a drink, repeated reminders. 90+ min wait for food. I would have left but it was too far from town and raining. Only 18-22 people in total over 3 hours, with others getting served before me. Was offered a "refund" for the breakfast as compo for dinner, but this was not done (good job I checked in the morning at check out). Still paid full price.

I’ve booked two nights eighth and ninth of September. Only stayed one night because I was disgusted with the state of the room carpet for filthy windows are locked bathroom is unsafe.. The hall carpet was filthy. The room wasn’t ready until 4 o’clock. There was nowhere to sit downstairs because the restaurant was unavailable until 6 o’clock at night. The food and restaurant was average. Having said that the toaster didn’t work there was no coffee and Noo side plates. We left today early and will never return back to Premier Inn. Having said that we have stopped at Premier Inn for many many years, but the standards now seemed to have plummeted .

For dinner on 10th September we went next door to the old Brewers Fayre and it was absolutely horrific - having only two staff members on for an evening shift is an appalling idea (despite the fact there was 5 on for breakfast with less work to do) Shakira was so lovely and apologetic a real asset to the restaurant and something that should not be taken for granted - felt as though she done ALL the work that night while the manager was barely doing anything apart from sitting people and running a drink every now and then. It took over 30 minutes for our order to be taken and after ordering only three starters and a salad (for 2 people) we certainly didn’t expect it to take another 45 minutes for our food to come out, and see an elderly couple who ordered two medium rare steaks, 15 minutes after us to get their food first. It took over an HOUR for the kitchen to let one of the members of staff know that the pepperoni pizza a table ordered an hour ago was out of stock, another 45 minutes for a simple fish and chips for another guest, took about 10/15 minutes for drinks to be bought to tables, waiting nearly an hour for food to come out no matter the table size, food not coming out in any real chronological order and no time to clear/reset tables due to lack of staff The manager (male) on at the time has no people/customer service skills in the slightest, unsure if he’s ever worked in the hospitality sector due to the slowness he was working and the way he was taking orders/ pouring drinks etc He was also very blunt when speaking to guests and no organisational skills that can coincide with working in the restaurant, was taking orders from table randomly rather than doing who sat down first meaning people who sat earlier waited longer than those coming in after them. Definitely worth looking into training this male manager on how to work in a restaurant or making Shakira a duty manager as she seems to know what she’s doing! Hopefully you’ll take all of this into consideration but the main issue that night was purely lack of staff - it was no way suitable to have only two people working an evening shift when a restaurant normally requires someone on the bar, host, food runner and a server at the very least.