Glastonbury hotel

Location covered by many others and yes, exiting the car park is very dangerous onto quite a busy road. Waited quite some time in Reception. When assistant arrived asked if we had pressed the bell! She then discovered it was not working. We had a ground floor room, but it was at the end of a very, very long corridor. Anyone with mobility issues should be made aware of such a hike. On entering the room it appeared clean and tidy, however we discovered the upright chair appeared to have some sort of spillage or mould on it and you could write your name in the dust/dirt on the seat bars. It needed a darn good clean. The same dusty mould was also on the easy chair. Despite this we had a good night's sleep, though rather warm. You get what you pay for! Breakfast in Beefeater was OK. As expected for a buffet, some things could be Hotter. All a bit bland.

Booked a Premier Plus room here for a 1 night stay after shopping in Clarks Village. The hotel entrance was marred by lines of old and grubby looking caravans on the road by the hotel. This is directly outside the hotel and carpark and made us very wary of leaving our car here. The reception area was clean and modern but the lady who checked us in was very dis-interested and we had to ask her about booking a table for breakfast the following morning. Our room was on the top floor and was clean and tidy but there was only 1 bath towel so we had to share. The next morning we strolled over to the Brewyers Fayre pub next door which there was no signage showing us where to go. It was a large pub with lots of seating and one lady trying to welcome and seat all the customers. It was a full buffet breakfast for both hot and cold food. The hot food was mediocre to put it mildly. The bacon was undercooked to the point of almost being raw, the mushrooms were dark and rubbery, the scrambled egg was hard and the fried eggs were swimming in oil. It had been all sitting around for a long time. The coffee machine produced a lukewarm latte. The server did not come across once to ask if we were ok or if there was anything she could help us with. It was just a cursory it’s a buffet so help yourself. We left hungry and underwhelmed. I would not use this Premier Inn again and if anyone decides to do not have breakfast.

I stay here a lot for work. It's unfortunate that it's gone downhill terribly. Exit and entry is dangerously blind due to the huge amount of vans and caravans parked in the road outside - right up to the entrance. It's also now quite nerve wracking leaving the car in the carpark with all the random folk living in the road. It's now not a place I'd feel safe walking alone after dark. The staff were lovely, and helpful - clearly doing the best they can but I had to return a pillow that was stained with mould. The place was packed so they didn't have a replacement for me until the next day. This was in a premier plus room. The coffee machine stopped working and was replaced. The replacement leaked everywhere so I gave up with it. The room was far too hot and incredibly stuffy. The air con didn't seem to help. The windows are sealed, not even opening an inch for fresh air. I'm seriously considering staying in the next town in future, which isn't ideal as my work is based in Glastonbury itself. Very disappointed with the way the place has deteriorated.

The staff were very friendly, that was a positive. Unfortunately the rooms felt run down, and they strongly smelled of stale cigarette smoke. We are non-smokers.

Haven't checked in yet but didn't expect to be saying in a homeless camp in a warehouse district. I would not have expected that from the trip advisor info.