Glastonbury hotel

Don’t be fooled by the picture you see of this hotel. The hotel is situated on a run down Industrial estate, with a derelict factory right next door. It is surrounded by run down caravans parked all round the hotel. If you think I would leave a brand new £56,000 AUDI in the car park overnight you would be much mistaken. A man wrote he never slept all night for fear of having his car broken into. Premier inn say they can’t be responsible for who parks outside of their hotel, they are happy to take your money though. We lost £80 on this booking, and I can assure the owners of Premier Inn that I will never stay with them again. Travelodge are a far superior hotel chain.

Ground floor rooms are mouldy so bad that we couldn’t stay in our room due to it triggering my asthma very badly, first floor was very hot with minimal air con that we had to ask reception to operate for us, we were unable to turn it on or off ourselves, no sound proofing the floor above was constantly creaking and booming with people walking above it sounded like they were stamping and it makes cracking sounds and the metal vents in our room shake when they walk around! So after having a bad chest and a headache from the heat I was desperate to go home asap. The woman at check in in the afternoon was so kind, but the 2 ladies on for the evening weren’t so approachable which made it difficult to feel able to ask for further assistance with the issues we had unfortunately.

Oh my, probably the filthiest hotel we have ever stayed in!! I can’t believe that Premier Inn do not have spot checks on their hotels? Please look at the photos, we arrived at around half 10 at night and promptly left around 6am, we dare not eat anything there.

I;m still in shock about my premier inn experience, everything I’m posting is backed up with photographic proof. The room had stale food in the room not cleaned up. Thick dust everywhere which the A/C blows about leaving unable to sleep or be in the room. Windows are sealed shut with a “guarantee” of constant air being blown in, however the A/C switches itself off about every 10 minutes which made night times unbareable and not able to sleep. The bed, sheets, pillows were all filthy on arrival and not changed when requested. THERE IS MOLD ALL OVER THE WINDOWS AND CURTAIN!!!! We complained throughout our stay and told to contact head office and mention the good night guarantee, we were assured we would get a full refund, staff could not do anything to fix, particularly the mould and broken A/C. Well, we were not given a refund, there was little to and fro where Premier Inn stated this is within their standard (SUCH AS MOULD ON THE WINDOW!!), we mentioned the Good night guarantee and no reply. It’s been over 2 months and they are not replying to emails now, so they have gone against their own policy, they’re happy with such a disgusting standard of room and will not be sorting their mould and A/C problem. Whilst staff on site were friendly and nothing they could do, it's been a horrible experience trying to deal with this with head office (after being recommended by on site staff to contact head office)

Have stayed at many Premier Inns over the years and Glastonbury is fine. Staff are helpful and friendly as usual. The issue we have though is that we chose to upgrade to Premier Plus the day before our 4 day stay. This was prompted by an email suggesting that for only £15 we could upgrade to Plus. We realised it would be £15 per night not just in total but thought it would be nice to have a bit extra. Shouldn’t have bothered! Mini fridge with complimentary bottled water…ok, useful..tick King size bed…same as in other rooms, in fact very firm and not very comfy. Flat screen TV.. yes…maybe 3/4 inches wider than normal rooms but didn’t watch telly. Coffee machine…ok if you like Nespresso Complimentary snacks… 2 teeny tiny 2 nibble choc bars. Armchair…stated as comfortable but not, and there’s usually some form of seating in standard rooms anyway. Rainfall shower.. which was good. So apart from the mini fridge and the shower didn’t get much for our extra £15 per night. You live and learn!