Frome hotel

A short -three night, quick break away. I opted for the Premier Plus rooms because they had a bit more in them. I am not sure if the extra expense was entirely worth it, as the fridge was smalll and will not hold a two litre bottle of lemonade. The place did have free parking, and as long as you filled in the Machine with the reg number and the number of nights then the parking was free We opted for this location due to wanting to visit Bath and Longleat, two places why we chose this location. Bath parking at their premier inn was not free. The hotel is tidy looking and has an amazon locker outside. We had received an email on Saturday before we were due to arrive to advise there was a restructure with their dining facilities and there was a limited kitchen so not all guests could be served. Staff would help out to find alternative food if they could not provide meals. We arrived a lot later than we had intended. We got stuck on a closed Motorway on M4 due to a major incident. When we arrived 2.5 hour trip had turned into 6,5 hours and we were tired. I have walking difficulties, back and knee OA, husband only has one working arm. Walked into reception with cases and me with a stick. The guy on the desk gave us the room number etc, and then sent us down a corridor. I asked him at the time if we were on the ground floor. He said yes. We got to the end of the corridor and found stairs. We then struggled up the stairs for a good while, and by the time we got to the room I was already annoyed. We found out a bit later that there was a lift and it was in reception, but not once did the guy say there is a lift behind you. The room came with what you would expect, bed, plug sockets both sides, iron and board, small fridge. tv table and two chairs. The bed was comfortable enough but it was so high up. I am only 5ft2 so it was a struggle. The bathroom had a repaired section of wall where a toilet roll holder had been but they had not put back the loo roll holder. These were left behind on the sink area. No major issue if the toilet seat was not smaller than the toilet and every time you had to twist to get it, which the toilet seat seemed to go with you. One of these events I twisted and the toilet seat also did and I hurt my back. So use with care when doing this movement. The shower was ok to enter and had a non slip segment on the floor. There was two shower heads, rain fall and another head. It did take some time to work out what was what but was not too complex. Only downside is exiting the shower, as the whole area is wet and you have to step down quite a way, I did sort of slip getting out, which a simple grab rail at this point would be very helpful. Food was very good from here, breakfasts were nice and evening meals were ample. It’s worth doing the meal deals. On the first night they were already fully booked. Not an issue as we had been warned, however where the email said that staff will help out finding alternatives - the only thing was one leaflet to a site without a website or app. We tried Just Eat, but two orders placed, were cancelled straight away. No reason given just cancelled. By the time we had ordered food, it was already quite late. Some better assistance from staff would have helped to let us know which places would deliver. The staff in the restaurant are helpful, and they check each time if you have any food allegies. The staff also could explain a bit more on check-in, like your room will only be topped up and cleaned if you ask them to before 12 daily. We finally read this at the end of the second day in the lift. The place was fine, but there is some area of improvement. The website had listed room facilities but left off hair dryer on Premier Plus rooms, so brought a hair dryer with me to find it already there. Some staff were very helpful and some were slow and not so guest focused. Giving some info at check in would be helpful especially if your booked in for more than one day. Tip if you are intending to travel here in near future, call the hotel and book evening meals. Breakfast there is no issues and we did not need to book for those, but if you put your name down for your arrival then you can guarantee food for your first night on arrival.

Really good location brilliant value for money and very comfortable bed and room with everything you need. Check in is handy as you can arrive at any point during the evening and if your stuck a member of staff will come and help.

We have stayed at Premier inns several times. While the staff were very friendly and helpful there are adjustments going on due to the Beefeater no longer operating. The main problem was not being able to contact the Inn by phone to confirm arrangements before leaving home or even leave a message

Don't expect food, prebooked food before we went and got an email saying limited staff, not impressed! Went to another local pub we knew.

Hotel is in a great position for exploring the area. Great parking and the rooms were clean and tidy. Unfortunately the beefeater pub that was next door was being taken over by premiere inn and so there was only a very limited menu with slots available if you can get them , also drinks were not available from tap at all and only a few bottles. As this was booked because of the pub location and nothing was mentioned to us we had to drive around to find local restaurants etc. As this was part of a birthday celebration break it spoilt the holiday slightly.