Frome hotel

Boiling hot rooms, uncomfortable beds, located in the middle of nowhere and a restaurant service that is half-way through shutting down. Pretty low end hotel experience for premium prices.

Great location to longleat, good size family room but no aircon in rooms unless you’re in a plus room which they don’t do in family size. So it was very uncomfortable night, windows opened an inch and a very dirty dusty desk fan blowing warm air around. No one slept well, I was going to get cold drinks from the vending machine throughout the night because even the cold tap water wasn’t that cold. We tried wetting towels do dab on our bodies to cool down but it wasn’t nice. It spoilt the following day as everyone was tired and grumpy. So all that money, travel. Hotel, longleat tickets etc was wasted because everyone was tired and just wanted to come home. Restaurant wouldn’t provide table service because I hadn’t booked. Weird and they also didn’t say that they didn’t have chicken or fish and chips that evening until after drinks were ordered. So the kids couldn’t have chicken burgers and the adults couldn’t have hunters chicken or mixed grill. Lucky I don’t drink and I had to go find a McDonalds and KFC and bring it back to the room. Not exactly the relaxing evening and a nice meal we planned. TV is set to volume 25 which means anyone with hearing difficulties will struggle to hear it ( especially with a fan on ) unless sitting right under it and looking straight up. There was hair and other stuff in the toilet when we arrived which was disgusting. Breakfast was ok, awkward to do toast in the corner and people waiting for you to double back on yourself. The hot counter was busy so it’s either toast going cold or your fried breakfast. Toaster needs to better placed. Pancakes run out so kids only ended up with one, sausage may have been meat free but either way, not nice. Missing scrambled eggs but had fried so ok. Very sour fruit and only apples available. No bananas or oranges.

Lovely staff but our room was abit Sad compared to others we've stayed in. Toilet seat wrong size so unhygienic to use & no cleaner brush,also missing a loo roll holder & I fixed your coffee machine with glue as a bit was hanging off of it (you're welcome.) No shampoo or conditioner so take your own. Nice breakfast,close to longleat,good air con, tv & comfy bed. Local Budgens few minutes walk if need goodies for your stay.

Not the best Premier Inn I've stayed in by some margin. The room was OK but the heat in the room did not allow a good nights sleep. It was not a heatwave and relatively cool in the evening. The fan provided was completely ineffective on all 3 settings and made no difference to the heat or comfort. The room was clean enough but the corridors were really dirty!!

If you stay at this premier inn be aware if your room faces the car park you will be disturbed by boy/girl racers until at least 1am. Ok if you can sleep with the window shut but on a hot summers night this is not an option, especially when there are 4 of you sharing a room. Also the Restaurant wasn't great for an evening meal, how can a an efficient kitchen run out of chips, our steaks were served with 10 fries of very poor quality. Can't help staff shortages but the place had to shut at 8.30 (were only told at 8.15) because of that problem with no where else local to go for the evening. The breakfast was good though.