Frome hotel

Generally average, Had issues with hot water, and the evening meal experience was slow and disjointed. Other than that, it was a room, with a bed so it served the purpose.

Really nice welcome on arrival, we booked a premier plus room and was good value for money. Slept really well and room was mostly clean, just a small mark on one of the pillows. We would return.

Stayed for a 1 night stay as we were going to Longleat the following day. Good stay, staff really lovely, room spacious enough for what we needed, comfy bed, good shower, rooms were quiet, a little above average price for stay. There were some negatives but that was from the Restaurant/Beefeater side which is a shame as this is attached to Premier Inn. There was no ice all day and a soft drink from the pump was flat, so a warm flat drink was not the best. All the female staff were really lovely and helpful, the one gentleman behind the bar was more interested in sitting in the office which is right beside the bar on his phone than serving any customers. Food was ok for Dinner, mixed grill was missing sausages that was on the menu but didn't mention it as was unsure if we read it right but noticed on the menu after and yes there were missing. Breakfast the following morning was cold and only choice of fried eggs no other choice on offer. Carpets were dirty definitely hadn't been vacuumed from the night before.

Clean, quiet and comfortable room with good sized bed and good bedding. Decent sized shower with good toiletries and drink making facilities available. Super reception staff more than willing to help in any way. Free car parking after entering your car registration in lobby.

Great hotel for access with friendly staff and good restaurant. Had a premier room at an extra cost. No bath just a walk in shower with poor water pressure. No where to sit and work from as the rooms have had a make over and the useful desk has been removed and has been replaced with a tiny round table only big enough for a small laptop. All other counter tops are mobile phone sized. Gives a real budget Ibis feel to the rooms. I would not choose this room type at this location again because of this design. And who has purple lights in bathrooms…. What was wrong with the other designs of premier rooms.??