Bridgwater Gateway (M5, J24) hotel

We stayed at this Premier Inn on our way to Cornwall, and on our way back, breaking up our respective journeys. The staff were friendly and helpful, in particular a young lady called Kirsty, who was so pleasant. We were most impressed with the breakfasts. The chef left nothing standing in the trays for ages, but kept refreshing with newly cooked food. As a result it was the best Premier Inn breakfast we have ever had and we have stayed in a lot of Premier Inns over the years. We find them to be dependable and would definitely, recommend this particular venue. It was very clean and exceptionally handy for the M5.

Leah Charlie and lottie were amazing, Played Russian roulette with food orders with them if your stuck for choice let them choose lol good laugh great atmosphere great laugh be nice to them lol definitely go back

I love Premier Inn and always book with Premier Inn however we arrived a little early (2.30pm) after a 2.5 hour drive and our 3 year old daughter was unwell so we asked if the room was ready and the lady said yes but it would be £15. I have never experienced this with Premier Inn before especially when my daughter was unwell. Even if the room wasn't ready, as a person who works in customer service, I would have found ANY room to accommodate the child even for 30 mins. Poor service. And I can even ask for a refund because as always we eventually had a good night's sleep but wont be booking this hotel when we cone back early next year again. We will book the holiday inn opposite and pay a little more.

Best stuff always smiling good service Leah,Emily 1 more girl Always help you with everything Good and clean and tidy rooms

Staff were really helpful, knowledgeable and polite. The evening staff, all 2 of them were ran off their feet though. Running reception, dealing with the restaurant, signing people in, serving drinks and food. Took a while to get seen, but that’s not the staff’s fault, that’s managements for not having enough staff on. Especially for a Saturday night. Most of the time it’s head office not giving managers on site enough staff, and try to cut corners to save money. Even the 2 chefs looked knackered. Staff member from that evening, as she was great. Don’t think she’d need a gym membership the amount of walking she ended up doing. She must of been absolutely exhausted afterwards. Same with the staff member Leo If staff are always having to work like that, I don’t think they’d keep staff for long. Especially if they’re on minimum wage Evening meal and breakfast was great, nothing to complain about. At lease they had about 4 staff on for breakfast, not including the chefs. WiFi was shocking. Was faster using my 3G signal. They might as well not bother having it installed. We know why though, coz they want you to spend money on their Premium WiFi. If you can have another phone or tablet you can hotspot off, and put it on the window ledge to get a better 4g signal I’d do that. If you’re on business and stopping here, take note that the WiFi’s rubbish. Room was clean and fresh, didn’t see any cobwebs or dust. But then again I didn’t look under the bed. Bed sheets were clean. Had to use a second pillow though. My partner just used one, so depends on the person. TV worked fine. Room got a little warm even for September, so had to put the air-con for a little while. Yes I know a Premier Inn that actually has air-con. One big downsides of all Premier Inn’s even abroad is they don’t have a fridge in your room to keep anything cool. Parking was free, which was great. Not all of them are. Just make sure you log your car registration at reception.