Bridgwater Gateway (M5, J24) hotel

I was really disappointed with the service at this Premier Inn, room clean, location ideal however, restaurant service below par! Booked my table for 6.15 pm so, not overly busy and 3 staff serving. Sat at my table for 15 mins without being approached for my order. I had already declined the menu as I knew what I wanted and stated this to the Manager who told me to sit at a table and someone would be with me shortly. So, 6.30 pm came and I ended up getting up from my table to find a waiter to take my order. I found "Daryl" and he asked me the same questions I was asked upon arrival at the restaurant, even though told him I had been waiting 15 mins and not even a drink at my table. To put the icing on the cake, Darryl then thought it would be a good idea to serve a gentleman, who came 10 mins after me, at least, and gave him his drink that he left his table and ordered from the bar, after my order had already been taken! He even glanced over in my direction to see if I had seen him give the gentleman his drink before me. I did Daryl. I also had to get up from my table again, to ask the Manager for some mayonnaise which he said he would bring over. My cloak of invisibility must have still been working because he didn't bring me any, I then asked a young lady for some mayo which she did bring to me in less than 5 mins. Food was tasty. No tip - you have to earn it not make people think they are invisible and insignificant! Thank goodness only staying one night on business.

Really impressed with our stay. Our room and breakfast were outstanding. Staff friendly, helpful and efficient. Room was clean, fresh and had everything we needed. Parking and public areas were clean and well kept. We will definitely visit here again if we were in Somerset. Thank you for a fantastic stay.

Lovely quiet rooms with views of the distant hills. Plenty of free parking (provide reg at reception) Just off motorway - very convenient. Breakfast room was noisy and very busy at 9am but it was bank holiday weekend - staff lovely and ran off their feet. (Other snack/coffee venues a stones throw but unfortunately children wanted to stay on site for breakfast!)

Sometimes having a whinge pays off. My wife and I had booked this hotel for two nights and paid in advance but four days before we were due to arrive we had to cancel. We're both in our 80s. Both of us had bad colds which became covid. The hotel said it was not their policy to refund "standard" bookings. I wrote to head office and after a few days they wrote to me saying they would make an exception. We received half the amount we paid. So two, not three, cheers for Premier Inn. Tis a pity they did not give a full refund. Big companies like that should have a more sensible policy as if they had refused there would have been a blast of adverse comments here from me to deter others - and we would not use Premier in future.

Friendly welcoming staff, lovely bright clean bedrooms and nothing was too much hassle from the staff. We ate dinner and breakfast at the hotel and both were excellent quality and value for money. We will certainly visit again.