Bridgwater Gateway (M5, J24) hotel

Food and service was amazing.. I ordered sirloin steak medium rare which was delivered exactly that.. perfectly cooked amd presentaion was brilliant.. Compliments to the chef working tonight 6/6/26... Fabulous!!! Even when the fridge door would not close when needed!! Hilarious to onlooker but maybe not to you Chef!! X

Overall our stay was good, room was clean, staff was friendly and helpful. Breakfast was a winner as always (probably the best premier inn breakfast we've had). Dinner service was really the only let down, food was fine, as expected. But the service was really quite slow, 4 of us (2 adults, 3 & 5 yr old) we were in the restaurant for 2 hours for a 2 course meal and gave up queueing to pay in the end, went back to the room to settle the kids before coming back down to pay the bill.

Stayed here for 1 night, we visit this hotel a couple of times each year. Consistently excellent. Rooms are clean and well presented with attention to detail. No dust in corners etc. we decided to have a meal deal, the food was really good. Leah, Taylor and Lesley were on duty, despite it being quite busy the service was excellent. They were attentive, understanding and genuine. When we had breakfast the next morning it seemed quite busy. Gemma the chef was helpful. All staff on the morning of 30th May were helpful, making sure that breakfast items were topped up. Please recognise the staff, for their service. Premier inn should recognise the hotel for developing a team that care and ensure the hotel delivers the service. For a premier inn to be consistent like this indicates it’s managed well, and staff seem to enjoy their jobs. I really hope it stays like this.

We checked in around 8pm yet the room had a horrible stench, there was no windows that we could open. The controller for air-con was broken so it would stop running every few hours. By day 2, it gave up and stopped working. There was no shower gel and instead someone had filled with just water. Had to request front desk for a new one. Been staying with Premier Inn last few years and this is the worst experience.

Used for an overnight stop recently, a very convenient spot close to the M5, in a modern building. All amenities were as required, clean and comfortable at an affordable price, and offering a good night’s sleep.