Telford International Centre hotel

Arrived with young family on an early Saturday evening. Locating the entrance to gain access to the upper floor reception was tedious because it was not obvious at first glance (hotel is above restaurants) ended up doing a loop of the ground floor shops first before finding it. Door to upper floor was locked (which was reassuring) so had to buzz and wait to be let in (had to buzz a couple of times). Once in, checked in very quickly. Receptionist was really polite. Room was made up as a typical family room. We've stayed in a few Premier Inn's over the years, and so was surprised to find this room was dated in its decor. No ambient light over bedhead, which reduced lighting options for getting kids to be bed without sitting in complete darkness. Old wardrobe setup with a really poor hairdryer too. These criticisms are trivial I suppose, but given the hotel was built far later than some of the others we have stayed in, we were surprised to find it having the old decor (maybe its due to be refurbished at some point?). Other than that, there were obvious scuff marks/paint chips and indentations on the walls which was a let down, and the soap dispenser was oozing brown liquid when pressed!!??? Not from the nozzle but from around the rim of the bottle... not good! Was relatively quiet considering it was a central location, located above restaurants and nearby bars. Didn't hear any other guests too. Some stains on carpet under beds, but only found these following a sweep of the floors to check for socks and toys before leaving. All in all, okay stay. Booked last minute so happy to have gotten a room. Bed was comfy (as they are these days). Just expected the decor to have been modernised.

Poor sleep due to noise from other residents in the early hours of the morning. Quilt cover ripped, general feeling of run down and need’s attention

I'd booked a double room for myself for one night, yet I couldn't book in on the app beforehand because it kept asking for details of a non-existent second person. Once at the hotel (and had eventually found the entrance), It took very many attempts for the booking-in point to read my QR code which was irritating. A member of staff had to assist with my booking in because the system couldn't accept a single person booking in to a double room. I was given an accessible room (I didn’t request one) because the online booking presented it as a default. This meant that the bathroom was unusually large and had the full array of accessible fittings; the bedroom had an emergency button on a cord. It’s good to know these provisions exist, but an ordinary double room would have been quite sufficient. From the mug rings and other marks on the circular bedside table nearer to the bathroom (see attached pictures), it hadn’t been cleaned - let alone polished. This was unacceptable and unhygienic. On departure, the car park's vehicle-validation screen in the lobby wasn't showing the correct page; I had to ring for member of staff to come and rectify the fault. On the plus side, the lobby and restaurant staff were all courteous and helpful.

Unfortunately, our stay was extremely disappointing and fell far below expectations. The parking situation was confusing and quite far from the hotel. Although it stated that parking was available at the hotel, we had to park elsewhere and walk around five minutes with all of our belongings, which was particularly inconvenient. The location itself was convenient, with plenty of food options and amenities nearby, as the hotel is close to the town centre. However, this was overshadowed by the issues we experienced during our stay. Due to the chaos surrounding the room allocations and the hotel overbooking one of our rooms, we were left dealing with the situation for hours. As a result, we only managed around one hour of sleep before having to get up and leave. We had paid for the room and expected to be able to use it properly, so the experience was an absolute waste of money. The room and hotel were also not as clean as expected, and the internet/Wi-Fi service was extremely poor. Overall, the service was terrible, the organisation was very poor, and the overbooking situation was handled badly. Given that we paid £76 for a room that was not available to us and the significant disruption this caused, I fully expect a refund for the overbooked room. Unfortunately, based on this experience, I would not recommend this hotel.

Great location being in the centre of Telford so close to the shops, restaurants and entertainment venues. Cheap price for a one night stay and had free breakfast included. Room was comfortable and quiet with working air conditioning