Telford Central hotel

Ah, Premier Inn – the comforting beacon of purple where weary travellers can usually expect a smooth, snooze-filled stay. Unfortunately, our recent visit to the Premier Inn Telford Central unfolded with all the charm and coordination of a fire drill no one was told about (more on that later!). It all began with our bold decision to pre-pay for the elusive 11am early check-in. What optimism! What faith in humanity! We arrived, hopeful and suitcase-laden, at the promised hour, only to be greeted with the hotel equivalent of "Who sent you?" A staff member informed us that “they shouldn’t allow early check-ins, people don’t check out until 12,” while standing suspiciously close to a box brimming with recently returned key cards. Ah yes, the mythical they — known to sell dreams online and shatter them in person. We loitered like forgotten luggage for an hour before being granted our rooms at high noon, receiving the keys with all the warmth of a begrudging favour. To be fair, we were grateful – we had a wedding to attend and showing up unshowered would have added a whole new subplot. Later that night, just as we drifted off into post-wedding slumber, the fire alarm went off at midnight. Safety first, of course — but the rude awakening ensured the whole family felt like extras from The Walking Dead the next morning. We clung to the hope of a pre-booked breakfast to revive us — until we were informed (after some tense glances) that booking a table is apparently separate from booking the breakfast. Who knew?! Fortunately, a hero among the staff managed to find us a table, possibly out of pity. Pros: • The breakfast? Still a triumph. Sausages, we love you. • Air con in the rooms (a blessing for the erratic heat of a British summer!) • Free parking thanks to our pre-29 May booking skills (we peaked here - you do now have to pay to park!) Cons: • Early check-in is more of a concept than a service. Think of it like unicorns or a stress-free M25. • Communication could use some fine-tuning (maybe a helpful “You’ll need to book a table too for breakfast” email/note in the room?) • Some staff seemed trained in the fine art of making guests feel like nuisances (a rare Premier Inn trait, in our experience) Conclusion: Would we stay at a Premier Inn again? Probably. But paying for early check-in? Never again!!

Night staff were incredibly vague and unhelpful - they also were watching something loud on their phone and were not wearing socks. We had paid for two nights with breakfast included - the night staff asked us when we wanted our breakfast but only reserved it for the first morning - on our second day they had no places for us and I had to argue to get a table - utterly ridiculous considering I had paid for it. Room was small for a family of 4 with the kids beds squeezed next to ours leaving us with only one bed side table.

Hotel was close to rail transport. Was the best sleep i had ever had and i have been to a few premier inn hotels. Very pretty place.

Reception and room were good although as far away from reception as possible which was not ideal as I use a stick to walk. Breakfast had plenty of choice although it would have been nice to have it hot even when fresh eggs came out they were still cold. I was surprised that as this was on the Sunday of the local airshow that breakfast was not started earlier as has happened at other Premier inns we have stayed at

We arrived late and were warmly welcomed by a friendly face who even managed to book us into the restaurant after asking if we’d had dinner. The team went above and beyond, helping with tables, taxis, and more—something we’ve never experienced at a Premier Inn before. A special thank you to Lauren, Sarah, Nicky, and Lily for making our stay so comfortable