Shrewsbury Town Centre hotel

My third visit, I won't be back. I won't go in to loads of detail but when the heating wasn't working in my room staff didn't know what to do. On the third visit to reception, at my suggestion, I left with a plug-in. heater that slowly did get some heat in to the room. The whole experience was unpleasant I'll look elsewhere when I come to Shrewsbury. I've raised a complaint and hope to get a refund as the whole experience was dispiriting and left a really poor impression on me.

Outstanding Service from Tracey and Bella! I stayed at Premier Inn tonight and was genuinely blown away by the service from Tracey and Bella. From the moment I arrived, they went above and beyond to make sure everything was perfect. Their professionalism, friendliness, and genuine care made me feel the experience was so personal and welcoming. They handled everything with such warmth and efficiency — it’s clear they truly take pride in their work and the comfort of their guests. You can tell when people love what they do, and Tracey and Bella absolutely do. They both deserve to be recognised for their amazing attitude and outstanding service. Premier Inn is lucky to have them — they turned a simple stay into a memorable experience!

My husband and I stayed for a three night stay for a mini break visiting the area. On the surface the room was very nice...we had the most upgraded room you could get at this premier inn. We were actually in room 415 and I would totally advise rejection of this room if you want a decent night's sleep! Once in bed we noticed a constant humming noise...I turned off everything that could make a noise, fridge, air conditioning...alas to no avail...standing by the door under the extractor fan the humming noise prevailed. Next morning after a dreadful night's sleep we reported the issue to reception asking for maintenance to fix the noise. Upon returning after our day out ...you've guessed it no fix and still annoying humming noise...early evening we went to reception and basically got fobbed off as there were no rooms to change to being Saturday night. My husband specifically requested the manager was made aware as it really needed sorting. We were also told that someone else had complained recently about the noise in our room. Next morning whilst room 416 was being cleaned I stood in the entrance to the room ...completely silent....so it's NOT a common occurance as one recent review for this hotel mentioned. I am guessing they were fobbed off like they have now tried to do with us. After three terrible nights sleep, (we had to stuff cotton wool in our ears...and I now have a sore ear confimed by my audiologist!) We completely followed their complaints procedure by reportingour issue at the time (twice) and phoning customer relations Upon returning home well within the time permitted..and (despite being told by a member of staff that they no longer guaranteed a good night's sleep!!!! ) we were told that they had fully investigated and there was no case to answer, the staff member completely denied saying they had had a previous complaint about our room...one of us is lying and it's not us!!! Incredibly difficult to complain and to a escalate higher level. Never again

Only booked for one night. Booked the meal deal(evening meal and breakfast) as we were driving for nearly 4 hours to get there. Thought it would save us having to find somewhere to eat on a Saturday night, how wrong was I. Was asked if we had booked a table, said i had booked a meal deal but the website doesn't have an option for booking a table. Couldn't seat us for over an hour. Said sorry we have to be somewhere else in an hour. Ended up having a sandwich from a local supermarket!!!! Not my idea of a two course meal! For future travellers make sure you ring the hotel to book a table even if you pay for a meal deal!!! so your not disappointed. I did get a refund but not the point.

Had to write this review on how impressed we were as a couple who stayed with friends for one night . 16th Oct 25. The staff were brilliant especially the young lady who was there when we got back after our night out , she went above and beyond, didn't get a name but she served us with drinks at the bar , and then made sure we had plenty of stock tea milk , and found my hubby a hot Chocolate! Bless her she's an asset!.the rooms was clean and comfortable very impressed! . Breakfast was absolutely brilliant we all really enjoyed it great produce and nicely cooked. Well done to all on shift that evening and the morning of the 17th Oct 25. Thankyou to you all. We stayed to see the queen tribute at the theatre seven, they were good ate at the Armoury fab food. Just a short walk to both from the premier inn.