Shrewsbury Town Centre hotel

If you need a hotel near to the train and / or bus station this PI is an excellent location, beyond this, sadly there's not much to praise. I have been staying at this particular PI for many years and it's now very tired and dated and staff are reflecting this. As other reviews have mentioned, the rooms really smell bad and are in need to a refresh. Also, one lift is out of order so expect a wait at busy times, particularly if you are on top floors. Also, breakfast buffet is not available if you go to breakfast before 7am, items can be cooked to order but expect a long wait.

Awful experience place dirty expensive parking . We waited an hour for food only 3 people in restaurant. Ruined 89th birthday weekend. Rooms food up curtains and on floor. Only 2 staff working. Complained both in house and to head office. Response denial of issues. Would not return .

Lenny Henry would not be happy here at Shrewsbury. Bring your own lift, apparently one of the two lifts has been out of order for 4 - 5 months. Room was spotless, but the room lighting had 2 bulbs blown. The hotel is woefully understaffed, and the present staff valiantly struggle to meet the expectations of the guests. If leaving the staff a tip ask them how much of the tip they receive if payed by card.

Stayed here on a two-night break with a friend. The hotel is centrally located, a short walk from the station. A little tatty on the outside, needs a facelift however, the reception and bar areas are ok. Check-in was a nightmare due to there being only one (very pleasant) lady receptionist on duty and two self-service checkin-ins that no-one wanted to use meaning a huge queue formed. A male receptionist appeared later on and encouraged the reluctant guests to use the self-service machines. Why on earth do they install these? Guests prefer to speak to a human being especially if they've queries to address. If it's a cost-cutting exercise then it's a very short-sighted move they'll regret in the long-term. The room was ok, basic but clean and comfy. Windows unfortunately do not open however, the air conditioning was reasonable. Plenty of hot water/fresh towels and extra bedding if needed. Very comfy bed/ pillows. Breakfast and dinner were very good and the meal-deal was value for money. The communal areas, landings etc., were dusty and a little neglected. Only one lift working. Damp smell in the downstairs toilets. The most positive part of the stay was the professionalism of the staff who were obviously very stretched/short staffed but worked hard to maintain standards, often multi-tasking at different sections. Shannon, especially, kept smiling and provided excellent customer service whilst under great pressure, dealing with irate customers with courtesy and politeness. Totally unflappable! She is a credit to Premier Inn. Lyndsey was another stand-out team player who worked very hard to keep the breakfast area clean and tidy despite meeting herself coming back! I sincerely hope these ladies are appreciated by the powers that be, their work-ethic and dedication are a shining example of hospitality at its best.

Just returned from a 2 night break at Premier Inn, Shrewsbury. The hotel location is a short walk from the train station and well positioned for Shrewsbury town and local attractions. I have stayed at this hotel a few times over the last couple of years however, on this occasion, I noticed that staff numbers seem now very thin on the ground. There are two automated booking in screens and only reception desk with one staff member! This meant that there were long queues at the reception desk at check in time, customers preferring to deal with a receptionist face to face. Staff are extremely hardworking and some appear to have to take on various roles…..all at the same time! The hotel manager, Shannon, has a very professional manner and is extremely efficient. Her customer service is truly exemplary. She made our stay special. The breakfast was lovely and Lindsey was very friendly, approachable and hardworking.