Oswestry hotel

Bad night stay on first night because of neighbours slamming doors and faulty bathroom extractor fan I complained the next morning and they offered me another room for second night but no refund or good will gesture. I was told I should of complained at midnight. The good night stay policy is as good as a chocolate fireguard not happy as I drove 65 miles to stay at this hotel and was very tired not a happy customer please beware other customers

We stayed for two nights and really enjoyed our time there.The staff were lovely the room was spotless and the area was quiet.The food was good.

Room was clean and comfortable although an extra seat would have been useful. As would be two glasses. Staff friendly and helpful. An issue with a meal in the restaurant was handled professionally by Alfie. Credit to him. The hotel lives up to its reputation.

A lovely 4 night stay at Oswestry. We were in a Premier Plus room which was lovely. Nicer room, lovely shower and perfect WiFi. The staff and The Social were great. Can’t wait to visit again.

Pro's and cons really. Start with the Pros the bed was clean and very comfortable. Room has everything you needed, however not enough tea or coffee but wasn't an issue as just bought some. Ideal location for what we needed. Staff were friendly on the whole with occasional slip from the restaurant staff. Now to the cons I've stayed at many premiere inns before but this hotel did seem to lack attention to detail unfortunately. It was a little tired, paint work peeling off in the bathroom. Hairs all over the bathroom to a point where I went to buy products to clean it. And some cleanliness issues with the carpet. It had been hoovered and smelt clean but bits were missed. The lady in the restaurant on a first morning visit was quite dismissive. The breakfast although offering a good selection was not up to the standard of other premiere inns. Hot food was luke warm at best and only just passed as cooked. Advertised boiled eggs on the menu and the chef was quite rude with the reply when asked. However I will say it was marginally better the following morning. So all in all this stay was not up to the standard of other stays. That being said if these issues were addressed I would probably return as the location is ideal.