Oswestry hotel

I paid extra for a larger room and it was worth every penny. The Aircon was nice and cool. The two staff members in the breakfast room Alfie and Andrea were really on top of their game, with nothing too much trouble for them. I will make a point of coming here again.

Great location when we visit Pistyll Rhaeadr Waterfall. Days were hot so air conditioned rooms make wanted atmosphere after all day drive. Thank you for HSK team for clean rooms. Huge thank you for Lea for dinner service, she went extra mile for all customers on evening 25/05. Lea and her male colleague together with one chef in the kitchen go above and beyond to make all guest happy. Service with a smile 🙂 thank you from rooms 217 and 219

we were a group of 12 so parking an important aspect, that is very good. Seems the overall quality of stay has gone down with cost sutting measures. ie room serviving only done on request. It is clear to see the sole staff member struggling to cope with check in numbers, serving drinks etc, just 2 people to serve the whole reatuarant and bar when full is a joke and not fair on them or the customer. The rooms are not cleaned on a multi night stay unless requested. The shower seems to lack any power now, new shower heads saving alot of water i guess, but very weak spray. The newly refurbished dining area is now awful due to very poor design(i have been in the industry for many years). Now half the size of before, no comfy bar area, just hard seats and wooden tables, worst aspect is the use of only hard surface finishes that make the noise increase to a totally unacceptable level as there is zero sound absorbtion, a major flaw that needs rectifiying. Even the staff were complaining saying it is impossible to work in such loud acoustic conditions. This also led to a member of staff getting upset with noise levels and asking diners and drinkers to quiten down, everyone was talking normally. But a shout out to staff meber Archie who was a star in many respects!

The room was ok I suppose. Typical Premiere Inn you know what you're getting. Bed comfortable. Bathroom and toiletries ok. Yes I would visit again. however the restaurant evening meal was not very nice . Nice staff but they appeared very understaffed. Constantly apologising for delays. Took ages for food to arrive which was not great. My steak burger was actually nice but the fries were not fresh. They appear to have been re warmed so we're dry. The chicken skewers were dry and the chicken chunks were a bit scraggy. We didn't raise a fuss at the time because we didn't want to wait another length of time for a replacement meal. We could see meals sat under the heat lamp for 5+ minutes waiting to be delivered to the tables. No wonder food was dry. My cappuccino tasted like it was from an instant packet. It was awful. Breakfast however was lovely and the coffee machine at breakfast made a really nice cappuccino. Obviously the machine was not switched on the evening before. I did complete a customer service questionnaire and I naively thought someone might come back to me but 6 weeks later no one has hence my review.

The lady on reception today 12th May, pm. Very helpful and accommodating . Room really nice, and clean