Oswestry hotel

First impressions not good, this Premier Inn is in the middle of an industrial estate, and next to a massive building site where there is a housing estate being built. Having said that, there was surprisingly little noise. Windows were double or possibly triple glazed, didn't open so we had to rely on the aircon, which was noisy. Room was clean, bed comfortable. We stayed 3 nights, had dinner in the restaurant on the first night. It was fine, but took a long time to arrive. There were just 2 waiting staff and they were rushed off their feet, we felt sorry for them, they worked very hard and were pleasant and friendly, but staff levels were inadequate. In fact we noticed that several staff worked in the restaurant and on Reception, and did very long shifts. The reason for just 3 stars is due to the lack of WiFi. We have stayed in a lot of Premier Inns and the WiFi is never very good, but this was the worst ever. In fact it was pretty much non-existent. One of the lovely girls on Reception (Anuska?) was extremely apologetic and tried very hard to sort it for us, even giving us a complimentary upgrade to 'Ultimate WiFi', but it was no better. We needed to book some tickets and the only way we could do this was to switch off WiFi and use mobile data. There are lots of complaints about this. Anuska said she had tried to take this up with Virgin and got nowhere, and that it needed to be sorted by the Manager, which it really does, but there was no evidence of a Manager, it seemed no-one was in charge and everything was left to the poor overworked and no doubt underpaid staff to try to troubleshoot problems. What has happened to Premier Inns recently? The hotels are badly run, shabby and in dire need of some tlc. And I see no-one replies to poor reviews, but I'd like fellow travellers to know what they can expect.

Comfortable and clean room . Great for quick stopover . Situated outside owestry in industrial estate . Reception looks dated and smelt of cigarette smoke when we arrived . Receptionist not very welcoming at arrival. Did not have breakfast as we left early for long drive.

Another lovely breakfast here ..amazing service and lovely food would definitely recommend......the staff ..Alfie...soph ...and cody ...we're great as always ...best place to go for breakfast..................................

Caroline was amazing. Sorted rooms out after a booking mix up. Fantastic stuff. Rooms made up at short notice and had a great night's sleep. Źzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Absolutely excellent!! We were travelling with two children and everything was made so easy for us by the excellent people working so hard here. The staff team at breakfast were amazing, the quality of food was excellent, they were so lovely and the whole experience was perfect. Alfie and Sofia made us feel really welcome and looked after us so well, Cody the chef made our breakfast to order and it was delicious. My sons ate so much, it was unbelievable. I really am so grateful to the staff team who made our experience so wonderful, we are very grateful and will be back!!! From Megan and family