Oswestry hotel

Not great but saved by your staff member Alfie. The room should have been cleaned but no, Alfie sorted our towels and bits. Tried the meal deal as they’ve gotten rid of the chain pubs, now branded as Social, well the kitchen staff are obviously not up to standard, well waited 35 minutes for the starter, Alfie made sure the main meals came out promptly. It’s people like Alfie that need promotion Whitbread!!!!!!

Caroline and her colleague were amazing when the booking system appeared to have put us in a double room when we had requested a twin. Caroline found a room with a second bed made up. Later that evening Caroline was very welcoming when we went for. Nightcap. The beds were amazing and we both slept amazingly well.

Another stay here in Oswestry and as always we had a great stay, stopped over before heading to Wales with my friends 😊, nothing to fault at this premier inn, all the staff are so helpful and friendly - thank you again for a fab stay!!

Room was nice and clean. Breakfast excellent. That's the positives. Big negative. Was woken up at half 2 in the morning by a fire alarm. There was no fire, apparently someone had had a shower without closing their bathroom door and the steam had set off the alarm. There was no clear assembly point. No apologies from the staff once we were allowed back in. Terrible night after that with my 4yr old autistic son. Couldn't get back to sleep because he was worried about the loud noise. That one experience, even though it wasn't directly the staffs fault spoilt the stay.

Great hotel with well priced breakfast and dinners.