Oswestry hotel

we were a group of 12 so parking an important aspect, that is very good. Seems the overall quality of stay has gone down with cost sutting measures. ie room serviving only done on request. It is clear to see the sole staff member struggling to cope with check in numbers, serving drinks etc, just 2 people to serve the whole reatuarant and bar when full is a joke and not fair on them or the customer. The rooms are not cleaned on a multi night stay unless requested. The shower seems to lack any power now, new shower heads saving alot of water i guess, but very weak spray. The newly refurbished dining area is now awful due to very poor design(i have been in the industry for many years). Now half the size of before, no comfy bar area, just hard seats and wooden tables, worst aspect is the use of only hard surface finishes that make the noise increase to a totally unacceptable level as there is zero sound absorbtion, a major flaw that needs rectifiying. Even the staff were complaining saying it is impossible to work in such loud acoustic conditions. This also led to a member of staff getting upset with noise levels and asking diners and drinkers to quiten down, everyone was talking normally. But a shout out to staff meber Archie who was a star in many respects!

The room was ok I suppose. Typical Premiere Inn you know what you're getting. Bed comfortable. Bathroom and toiletries ok. Yes I would visit again. however the restaurant evening meal was not very nice . Nice staff but they appeared very understaffed. Constantly apologising for delays. Took ages for food to arrive which was not great. My steak burger was actually nice but the fries were not fresh. They appear to have been re warmed so we're dry. The chicken skewers were dry and the chicken chunks were a bit scraggy. We didn't raise a fuss at the time because we didn't want to wait another length of time for a replacement meal. We could see meals sat under the heat lamp for 5+ minutes waiting to be delivered to the tables. No wonder food was dry. My cappuccino tasted like it was from an instant packet. It was awful. Breakfast however was lovely and the coffee machine at breakfast made a really nice cappuccino. Obviously the machine was not switched on the evening before. I did complete a customer service questionnaire and I naively thought someone might come back to me but 6 weeks later no one has hence my review.

The lady on reception today 12th May, pm. Very helpful and accommodating . Room really nice, and clean

We stayed at Premier Inn Oswestry for a 2 night weekend break. The main purpose was to attend a 70th birthday celebration as well as a memorial event in Bronygarth, a village nearby. On arrival, late evening, we were greeted warmly by Caroline at the front desk. She was friendly and very helpful, fetching a bath mat for our shower as well as giving us useful info about the area. Truly a credit to Premier Inn!! Our room was comfy and the breakfast we had was delicious too. We liked the new Social Place Premier Inn has introduced.

Over the last 10 years I have used this hotel for my early May birding (bird watching as some call it) trip to North Wales and Anglesey. Its just a perfect location. Check In was easy, the room, as requested was perfect. Two excellent nights sleep. The meal arrangements have changed since 2 years ago. Meals used to be served at the Oswalds Cross pub. Last year the pub still existed but meals were Premier Inn clients only. Now the pub has gone and is mainly Premier Inn rooms. Part of the old pub is now "the Social" where breakfast and dinner are "served". TA suggest in previous reviews that meal locatons are reviewed seperatly. However the Social is for Premier Inn clients only, so I will comment on this aspect. Its not as big as Oswalds Cross and in the evening it was close to full so I would recomend booking your evening meal. The evening meals were served a bit too quickly for my taste. The first night the main arrived before I had finished my starter and the second night just as I finished my starter. I would prefer a few minutes between. The meals were mostly fine, but the steak on the first night was not, 20% grissel, I did get a "sorry" but that was all. Breakfast is a buffet style and was just as I needed. I am not sure how busy this gets later as I had mine at 06.30.