Oswestry hotel

The hotel standard and service was good for the price we paid, but the restaurant left a lot to be desired. Poor food and service.

My stay at the hotel was disappointing. When I arrived for check-in which was rather late after me and my husband had been to watch an amazing concert all I wanted was to go to bed. There were no working lights in my room apart from the reading light, which made the room uncomfortable and inconvenient to use. This had a negative impact on my stay and resulted in a poor night's experience. After I had gone down to reception to complain about this. It took almost 20 minutes for a member of night staff to come and knock on our door which i was offered 2 choices 1st was to change rooms which was as explained above inconvenience as 2nd was to replace the bulb but the member of staff stated that she was unaware of how to do that. I then stated and made a decision that I didn't want to change rooms as all I needed was smooth check-in and go to bed. Before the member of staff left the door way I mentioned that we could sort out some kind of reimbursement in the morning and she agreed. When I explained the issue at check-out the staff member was unaware of the situation. I then expressed that I was unhappy with my stay, no apology, explanation, or gesture of goodwill was offered. I was disappointed by both the condition of the room and the lack of customer service in addressing my concerns.

Ate in the Social. Good food but a longish wait because it was very busy. There should have been more staff. (a Friday night)

Bad night stay on first night because of neighbours slamming doors and faulty bathroom extractor fan I complained the next morning and they offered me another room for second night but no refund or good will gesture. I was told I should of complained at midnight. The good night stay policy is as good as a chocolate fireguard not happy as I drove 65 miles to stay at this hotel and was very tired not a happy customer please beware other customers

We stayed for two nights and really enjoyed our time there.The staff were lovely the room was spotless and the area was quiet.The food was good.