Newport/Telford hotel

Friendly welcome every time we visit 2/3 times a year to visit my sister in Newport. Prompt service if new towels etc . needed, Beefeater staff also very efficient . Always a restful stay, With thanks Gill&Tony Styles from Canterbury, Kent

Reliable, comfortable stay in a good bed. Clean and quiet, only let down by understaffed restaurant where the fried calamari tasted of everything else that had be in the same oil and it looked dirst and freezer burned. Reception Lady gave a really nice welcome and reflected this every time I exited and entered the Inn.

Our experience, despite other reviews, was very positive. Reception staff friendly. Room very comfortable and clean. Did not feel cramped. Shower worked well. TV/wi-fi worked. Yup would use again.

I didn’t actually stay at this hotel, I came in to enquire about a room and unfortunately they were full! However the receptionist on the desk at the time was so helpful, she rang round 3 other hotels and did her absolute best to help me. She was so understanding and polite I cannot praise her enough. Unfortunately I did not catch her name, but it was on a Saturday evening I came in if this helps to recognise who she is.

Overall, my stay at Premier Inn Newport, Telford was excellent. The staff were friendly and the food at the adjoining restaurant was very good. However, I feel it is important to raise a serious concern. During my stay, I overheard a deeply distressing interaction between a guest and a member of staff. The staff member was subjected to shocking verbal abuse, including racist remarks and personal insults. Despite her remaining professional and offering a genuine apology (although I did not hear the full context), the guest continued to verbally attack her, even making derogatory comments about her appearance and weight. The staff member also mentioned she was seven months pregnant, to which the guest responded with further offensive and degrading language. I was appalled to witness this behaviour. Staff work hard to ensure guests have a pleasant experience, and no one should be subjected to that level of abuse in their workplace. Such conduct not only impacts the wellbeing of employees but also affects the atmosphere for other guests. I sincerely hope this incident was dealt with appropriately, and that this is not a regular occurrence at your hotel. If such situations are not addressed properly, it would affect my decision to return in the future. Unfortunately, I did not catch the receptionist’s name, but the incident occurred on Saturday 6th September. I would like to commend her professionalism under such unacceptable circumstances, and I hope Premier Inn supports its staff against this kind of behaviour.