Newport/Telford hotel

Premier Inn is a standard, basic hotel. However, as it is a hotel, I expected the room to be cleaned during my two-day stay. The bed hadn’t been made, the bathroom hadn’t been tidied, the bin hadn’t been emptied and the water glasses hadn’t been replaced. The room was spacious and the furniture, whilst not modern, was acceptable. The television, lights and Wi-Fi all worked without any problems. The bathroom floor needs changning and the corners need repairing. The shower head should be replaced with a more modern option, rather than a fixed one, to prevent water from spilling out of the bath.

Newport Premier Inn itself was fine. Clean room and bathroom, useful air conditioning, handy free parking and the staff were friendly and generally helpful. BUT, for the second time now, we arrived at a Premier Inn only to be told that no food was available as the Beefeater next door was closed. We had received an email from Premier Inn shortly before our stay, but no mention was made of any closure. As we aren't familiar with the area we were looking forward to a relaxing meal just a few steps away. We certainly didn't want to be searching for a restaurant elsewhere. I do think guests should be informed of these closures before they arrive.

The staff were really friendly and helpful, we spoke to Kelly and Georgi and they couldn't have been more friendly and made sure that our stay was a good one

Charing 15 GBP for checking in 35 mins earlier is a rip off and a bad start. Bathroom could be cleaner especially the sink - was full of hair. The receptionist lady was moody and not very welcoming. The room is basic but bed was comfy. Wifi is weak but usable. If you have no other options it's OK.

Our 3rd stay and always a smile no matter the arrival time. Room great bed comfy. Shower was a little to hot but good pressure