Oxford South (Didcot) hotel

Nice room but an awful bed. A place best avoided.

Emailed a couple of days before stay to say restaurant would not be open in the evening so had to make other plans. Had to pay for a full day in the carpark even though I was only going to be parked for about half an hour . Filthy corridors on arrival with large stains and mess in more than 1 area. Hot Breakfast items slow to come out even after being told thst they would be out very shortly then came out 1 at a time making it almost impossible to gave a full breakfast Have stayed at this location a number of times with no issues. Will think twice before booking again

Breakfast okay if you like to wait 30 minutes for each item to come out. Breakfast Service was shocking.

AVOID LIKE THE PLAGUE. I run a small business and stay at Prem Inn's all over the UK booking many rooms each month. The overall service and quality across the UK is at an all time low but at this hotel the customer 'service' was the worst. We had booked 3 rooms for 4 people and meal deals arriving at 6pm. Josh a disheveled man was in reception. The first thing I asked was "do we need to book a table for dinner" Josh - "No we are not doing evening meals anymore" Me - "Since when"? Josh - "My boss decided this morning" Me - "Did you not think to contact us and let us know" Josh - "Well we couldn't contact 130 people could we?" There was no apology. No alternative offered. No "I am so sorry, can i suggest some places to eat". His tone was rude and short. He then sat in his chair while I struggled to check us all in. It was evident he hated his job and was not going to help in anyway or be polite. I asked him to refund the meal deals and he said he would but it turned out he only refunded the evening meals leaving us having to run around today calling customer service in a foreign country to fix it. I am sick and tired the shocking standards of this chain and will not be returning. Oxford trading standard should really investigate as it is not a 'Premier' experience and its no longer an 'Inn" as they don't serve evening meals. The photo, taken in a corridor ,is a snap shot of how little they clearly care about the place.

We often stay at this premier inn as we have family close by but this is the first time we have had a partially accessible premier plus room. The room was clean and had great air con. The staff were helpful especially when I accidentally pulled the red cord, he arrived within seconds and I was very apologetic. The bathroom had plenty of bars and a lowered bath. The bed was very low for me and my husband had to help me get up. All in all another good stay at this hotel