Oxford South (Didcot) hotel

Room was very nice and clean- clearly recently refurbished. The fan in it was good which was helpful as there is no AC, the window opened barely 1cm and the thermostat showed a temperature of 29 degrees throughout our stay which was extremely uncomfortable. Check in worked fine on the machines, though we did see another guest needed assistance and the receptionist who came to help was very rude and unhelpful. He was clearly annoyed at being asked simple questions about check in and parking! Parking is fine and cheap. There is a park and ride 15mins drive away that gets you in to the city centre for only £2.50. Breakfast is ok if you’re happy with continental but the cooked breakfast was soggy and the worst we have had at a premier inn. Whilst the restaurant was much cooler than the hotel it is in desperate need of a good clean and refurb. The restaurant staff were helpful and friendly though.

Firstly let me say I accept that I was staying at this hotel at the end of the hottest week we've had in June. However that does not excuse the failure of Premier Inn to take into account the effect of the weather on the temperature in the rooms. This hotel does not have air-conditioning in standard rooms. the temperature in my room at check in (12 noon) was 30'c. the window opens 4 inches. On returning to the room at midnight it was still 30'c and even with a fan blowing all night it was still 29'c when I got up in the morning. There was no acknowledgment from the staff of the temperature in the rooms and no steps taken to mitigate this, not even the provision of bottled water. I wont be staying with Premier Inn again, ever!

Very disappointing experience Electronic check in unserviceable and receptionist was dealing with a complaint on our arrival The room key would not activate the lights so went back to reception and was given an additional key to make the lights work Room 138 looked tired, the carpet didn’t look clean the toilet had stains and the bathroom bin had not been emptied The saving grace was the bed which was fresh and very comfortable

Pleasant, hassle free, no complaints, apart from having to pay extra for parking. Good breakfast. Overall value for money.

We stayed in room 20 on 22nd May, when we arrived we were hit by a terrible smell of damp, we opened the window and put a fan on. We had been driving 6 hours and tried to find a member of staff but had no luck so took our young child for dinner and gave up. The room was so bad that we picked up chesty coughs, I couldn’t sleep and 2 brand new books were left completely warped. We reported it to premier inn before check out via WhatsApp and feedback form the next morning as we couldn’t find anyone. I was up struggling to breathe in the night. We have been informed that as we didn’t tell anyone they wouldn’t do anything, my biggest concern is that people shouldn’t stay in a room of that condition, someone will get ill and there was no one to be seen to report it to. Hopefully it will be resolved before anyone else stays in there.