Oxford Kidlington (Airport) hotel

I always thought that you can’t go wrong with a Premier Inn, especially after trying a few lower price competitors which weren’t up to scratch. So, first the positive, it was the usual comfy bed. However, there are a few negatives. For no clear reason our TV kept turning itself on every 20-30 minutes or so. We’d fall asleep only for the TV to come on and wake us up. After 3 times, I searched for the mains plug to turn the power off but couldn’t find it. I also tried taking the batteries out of the remote in case that was faulty but the flap to remove the batteries was screwed on. There was no phone or instructions of who to call if there was a problem, and there was no manned reception as such when we arrived, just an automated check in machine. So, I got dressed and went down to reception in the hope I could find someone. I opened the door from our room and the corridor absolutely stank of marijuana. What kind of place is this?! Luckily there was someone there on reception. As we headed back to the room I said, can you smell that? She could and said there was nothing she could do about it. Thankfully she did find the power switch to the TV and turn that off. On waking up the next morning, having paid for breakfast, we weren’t sure what time it ran from and to, there was no information anywhere to be found in the room or on the hotels website as to times, so we just chanced our arm. Overall, I think I’ll be trying another brand of hotel wherever I stay next.

Nice stopover stay for us en route to my Wife's graduation, with our two boys. Amazing customer service, in particular Claudio and Rekha. Claudio, the chef, overheard me telling Rekha that we'd missed the restaurant cut off time of 9pm and that I now had to go out and find food somewhere for us and our two young boys (8 and 5). It was around 920pm or so. He emerged out of the staff office and said "I'll make you what you want, what would you like". I was so touched and moved the he cared enough to do this, especially given that the kitchen had all been cleaned and packed away. Incredibly helpful and loving act which we were soooooo grateful for. And the food was lovely too! Amazing considerate and caring customer service!

The service in this hotel is so good especially from Claudia she really does go the extra mile for her guest the experience from checking in to asking for towels always happy to help and with a smile. Very recommended. Oh yeah the rooms have a very comfortable bed and pillows.

The food was brilliant FairPlay to the chef he was flat out and my steak was perfect the staff very helpful very impressed for this chain of hotel one of the better ones I have stayed in top marks to all 👌

It’s a Premier Inn. You know what to expect. This one is next to a Beefeater (or something). Parking is easy, and the hotel is perfectly placed for Woodstock & Oxford. As usual, the windows don’t open, even an inch, so the aircon whirls all night and you wake up with a sore throat and skin as dry as sand. Hence the four stars….PI, we’re not idiots, why not allow opening windows?!?