Oxford Botley hotel

Let’s get the obvious out of the way first, it’s a Premier Inn. The place is clean, the beds are comfy and the water is hot. And, given it’s next to the A34, the noise suppression in the rooms is excellent. What sets this one apart is the quality of the service from every single member of staff. It’s professional, attentive and fun if you want it to be. Duty Manager Kate Michael and the team under her do an amazing job. @PremierInn do NOT let this person leave your business, in 30+ years of business travel, Kate rates as one the top 5 people I’ve ever encountered in hospitality, at any level. Promote her, get her to train others, you won’t regret it. She and her team are what makes this Premier Inn a 5 star experience!

Very poor hygiene, the room needed a deep clean, maintenance will need correct highlighted areas in the bathroom Staff not following up on action promised.

Despite the hardworking and gracious staff—who seamlessly juggle housekeeping, front desk duties, and waiting tables—our stay was severely undermined by a total lack of guest support. While the room itself was adequate, the spacious bathroom had a major flaw: zero drainage, leaving standing water continuously pooled across the floor. The real problem, however, was the complete absence of service. There are no phones in the rooms and no on-site maintenance staff. When I requested help for the standing water, repeated promises of someone arriving never materialized. The breaking point came on my third day when the manager explicitly instructed me to go to my room and wait for maintenance. I wasted five hours of my final afternoon waiting for help that never showed up, eventually giving up to go to dinner. Being short-staffed is one thing, but keeping a paying customer waiting on ghost service for five hours is inexcusable.

The restaurant was terrible. It was understaffed and the food took a very long time to arrive. When it did arrive it was completely different from what was described in the menu. When I complained I was told that's what they've got, take it or leave it. I was also told they don't do refunds even though they didn't bring the food I ordered. Fortunately I hadn't paid yet so I refused to pay. There were lots of tired, hungry children waiting and they were turning hotel guests away. Don't try and eat here!! Also the bathroom smelled terrible and the beds were just thrown together.

Quite a good stay - parking on the Botley Road greenspace seems to have improved and Botley itself seemed quite tidy, with reduced graffiti; a local problem is that new developments of apartments nearby (such as the Kimmeridge) , with no gardens, allow dogs that are toileted on the street - revolting! Landlords must not allow this!!! Some hotel guests leave junk in communal areas, such as the landings or corridors - this is quite horrid, possibly unhygienic, and sends all the wrong messages to other guests; management told me that this is standard practice across Premier Inn. If this is true, please do not encourage guests to leave any materials (including towels, linen and bins or bags of waste) in communal areas - if there's an issue guests can ask for a room service or, alternatively, take items directly to Reception. Thank you!