Oxford Botley hotel

We stayed in room 222 and it’s a good job it was just for 1 night. Pillows left under the bed, black mould everywhere in the bathroom, shower head and taps covered in limescale, food trampled into the hallway carpets. Yuck! No staff to be found. On the plus side…. Easy to find with on site parking. Self check in was easy.

The dirtiest premier inn I have stayed in Three wet room bathrooms we were shown 301. 201. 401 all had mouldy shower chairs Floor two corridor smelt of urine . We settled for 301 the cleanest of the three. Reception told us someone would clean the next day as no one from housekeeping on duty in the evening . Also only one towel so we’re given one extra The next day we returned to our room after nine pm, the wet room had now been thoroughly cleaned but the wet room floor was like a paddling pool. After speaking to the manager who came to room a lady was sent up at 10.30 to dry the floor. We requested our room to be cleaned each day which wasn’t done . Someone removed my personal head towel which was never found , (they gave me a towel to take home ) thankyou We expect to pay for a clean well managed room but this was certainly not provided for and was not fully sorted even on our departure after a three night booking We were just handed a card and told to report to guest relations which after eleven days has still not been resolved Please don’t expect rooms to be of Premier Inn standard at Botley until they resolve their staffing issues Good side Three members of staff Sana , Hira and May did try to do their very best and were excellent , a shame management didn’t get them to train their cleaners , who left toilets ( even disabled one off dining room on ground floor in a disgusting state ) Please get cleaners in Also we did find breakfast ( which was free on our booking ) was good and we found chefs very helpful and friendly

Love Premier Inn and how consistent they are across the country. You know what you’re getting and they are generally well priced. Now.. let’s talk about the Botley Oxford Prem. For several years we have been here. It’s well located and what you’d expect but what cracks me up, every single time, is the lady who cooks the morning breakfast. This lady needs a vast amount of joy in her life. I have never met such a sad dinner lady who never has a smile, definitely isn’t up for a little chat. Who knows, perhaps she’s had a rough morning. Therefore I challenge you reader to visit Botley Premier Inn and throw this lady a smile, ask her how her day is going and spread a little joy. It’s contagious and it might brighten up her day as she snatches your croissant from your plate as she is inconvenienced to warm it through. Let’s set our attention towards helping her improve her customer service and learn to love those who frequent there.

room was far from clean! carpet obviosly hadn't been vacuumed - shower screen base was disgusting, again hadn't be properly cleaned for ages. The mattress was very noisy and worn out. No glasses for water, only one teaspoon, 2x tea bags, and 3x coffees for a 3day stay. Not Impressed at all.

Good hotel clean smart. Duty manager Jonathan and his staff went above and beyond to help. Can't praise them enough. Even sent our cardigan in post to us after we left it there. First class service.