Oxford Botley hotel

It’s quite “tatty” and not to Premier Inns normal standard. Paint peeling etc in bathroom When we got there there was only one set of towels and the lamp & tv were not working. The lady on the night shift was lovely as at 11pm I had to go to reception in my pjs as tv would not turn off, turn down or even change channel. She came and turned off fuse box and promised the morning shift would get us a new room. Spoke to girl in the morning who said when we got back from being out it would be sorted. It wasn’t and I ended up having to get quite forceful about it.

Forced to take a cold shower as the hot water was shut off "due to fault with their alarms shutting it off". Was not compensated. Staff really unfriendly and unhelpful. Continental breakfast was severally underwhelming. Coffee machine was broken and they only had instant sachets. I typically love a Premier Inn but this one was awful.

An argument ensued with the Cook who used the same utensils for meat with our vegetarian requested sausages and then proceeded to lie about doing so. Tables all left filthy and with used crockery until we asked for somewhere to sit. The manager came in eventually to help but offered no real compensation.

No key cards in reception so could not check in as reception was not manned. Had to go and find someone in the restaurant who then after some time checked us in. Restaurant didn’t have our first choice available. Chef prepared our food a left it for the waiter but no one picked it up to give it to us. Towels in the room were not folded. One bath towel had a big tear in it. The bath mat was dirty. The room was a bit tired. This is not what i expect when I am paying £148 for a room

Pros: -Air con worked -Relatively new hotel (doesn’t look tired/ worn in the rooms or in the corridors) -good amenities within 50 steps of the entrance. A medium sized co op supermarket, a coffee shop, a pharmacy, and a Tesco express. Cons: -2x lifts are broken. The Hotel is spread across 7 levels (including the ground floor entrance) but only has one working lift. If you only enter and leave at a quiet time this might be ok, but around breakfast/ check out time it’s too busy for one lift. -parking isn’t right outside the entrance. If you have a few trips to the car this can take a while, and you better hope it’s not raining. -the coffee machine was broken so no option for a coffee in the morning with breakfast -breakfast on the Sunday at 9:30 seemed like they couldn’t cope with the number of guests. The continental section was partially depleted when we arrived (no pancakes or muffins) and in the 30-45 mins we were there it was never topped up. I took a picture of it at 10:00ish as we left. Aside from this Juice ran out, the milk ran out, and most cooked items weren’t available all at the same time. Because of the various problems, for us I don’t think the stay was great value.